Resort Call Center Supervisor

Job Details: Job Location: Glenwood Hot Springs Lodge and Pool Inc - Glenwood Springs, CO, Salary Range: $23.50 - $25.50Hourly, FULL TIME OPENING

All employees receive a FREE POOL PASS and other on-property discounts.                  

Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance. 

Starting at $23.50/hour

Primary Function

Provide excellent customer service to both internal and external guests to achieve guest satisfaction goals while working as a willing team player.  Lead, manage, train, and support all call center and front desk functions and staff while working effectively with all Resort departments. Act as Hotel Manager on Duty (MOD), when requested.

Reporting and Accountability

The Call Center Supervisor reports directly, and is accountable to, the Resort Hotel Manager and Assistant Resort Hotel Manager.

Authority

The Call Center Supervisor has the support and authority necessary to carry out the responsibilities and tasks described in this job description and to act on behalf of the Resort Hotel Manager or Assistant Resort Hotel Manager to intervene if other Lodge department employees are not performing their tasks properly.

Physical Requirements

Adequate physical agility to perform the physical tasks required to operate the lodge front desk.
Ability to lift, push, pull and carry up to 30 pounds
Ability to communicate effectively verbally and in writing and read and follow instructions
Ability to stand for entire shifts outside of breaks. 

Educational Requirements

High School Diploma or equivalent required
Formal management, front desk or Call Center training or equivalent skill and experience

Other Requirements

Previous experience on multi-line phone systems
Previous experience with customer service or guest relations
Positive attitude with guest satisfaction as primary goal
Problem solving and decision-making skills
Computer skills (data entry and hospitality and Office applications)
Detail oriented with the ability to enforce and follow company policy

Work Hours and Days

The Call Center Supervisor’s hours and days are variable and must be adaptable to seasonal and other variations.  The Lodge is a 24 hour a day 7 day a week operation and Supervisor must be available to work any of those varying hours and shifts, including, but limited to Saturday and Sundays on a permanent basis. Evenings, overnight shifts and holidays and business need and staffing levels dictate.

 
: Please note: This is not an exhaustive list of the job duties. The complete job description will be supplied upon request.

Glenwood Hot Springs Resort is a drug free workplace.