Residential Service & Sales Plumber
Boost your chances before you apply.
The Plumbing Authority
Knoxville, TN, US
Summary
Diagnose and repair plumbing issues in residential homes while providing excellent customer service. Communicate repair options and pricing clearly to homeowners and identify larger projects for the installation team.
Job Description
🔧 Residential Service Plumber – Diagnose, Repair & Serve Homeowners
Is This You?
You’re the kind of plumber who can walk into a house, quickly diagnose the problem, and confidently explain the solution to the homeowner.
You enjoy solving problems, helping people, and getting paid for the value you bring to the table.
You take pride in your work, communicate well with customers, and enjoy the satisfaction of leaving a homeowner relieved that their plumbing problem is solved.
If that sounds like you, keep reading.
What This Role Looks Like
This is a true residential service plumber role, not construction.
You will run service calls, diagnose problems, present solutions to homeowners, and complete smaller repairs on the spot.
Larger installation jobs are passed to our installation team, allowing you to focus on diagnosing problems and serving customers.
Responsibilities include:
- Diagnosing plumbing issues in residential homes
- Explaining repair options clearly to homeowners
- Completing plumbing repairs and smaller service jobs
- Identifying larger plumbing projects and passing to the installation team
- Delivering a five-star customer experience
- Maintaining professional communication with homeowners
- Following company standards and local plumbing codes
You will work closely with our service manager, who supports the team and helps ensure every customer receives excellent service.
Compensation & Benefits
Our best service plumbers earn well into six figures because they are paid for the value they bring.
Performance-based pay structure
💰 $80,000 – $150,000+ earning potential
Benefits include:
- Up to 3 weeks paid vacation and holidays
- Monday–Friday schedule with rotating Saturday on-call
- Family-friendly schedule (we try to get our plumbers home by 5 PM)
- Health care
- Chiropractic care
- 401(k)
- Paid training and licensing
- Company tablet
- Company uniforms and cleaning service
- State-of-the-art trucks and tools
- Company vehicle for lead plumbers
- Bonuses, tool allowances, and boot programs
Required Experience
- Minimum 5 years residential service plumbing experience
- Proven experience diagnosing plumbing problems in occupied homes
- Strong experience communicating directly with homeowners
- Ability to explain repair options and pricing clearly
- Comfortable working in a performance-based compensation environment
- Excellent problem-solving ability
- Valid Tennessee driver’s license with a good driving record
- Professional appearance and strong work ethic
- Drug-free workplace
Experience working for a residential service plumbing company is required.
Important: Please Read Before Applying
This is a residential service & sales plumbing position, not construction.
Our plumbers work directly with homeowners every day—diagnosing plumbing problems, explaining repair options, and performing repairs.
You must be comfortable:
- Communicating clearly with homeowners
- Explaining plumbing problems and solutions
- Presenting repair options and pricing professionally
- Delivering a five-star customer experience
This Job Is NOT For You If:
- You prefer new construction plumbing
- You don’t enjoy working directly with homeowners
- You are uncomfortable explaining repair options and pricing
- You prefer being told exactly what to install rather than diagnosing plumbing problems
- You are not motivated by performance-based pay
- You do not have experience working as a residential service plumber
About The Plumbing Authority
I'm Bryan, a fourth-generation Master Plumber and the owner of The Plumbing Authority.
I grew up in the trade going out on jobs with my father, and today our mission is simple:
Deliver ethical, professional, five-star plumbing service to homeowners across the Knoxville area.
We believe plumbers deserve to work in a place where:
-
- Integrity matters
- Professionalism is expected
- Hard work is rewarded
- Family still comes first
Please take a few minutes to watch our short video and learn more about our story.
🎥 Why Licensed Plumbers and Character Are So Important
https://youtu.be/oJY3xEgKXNE
Schedule
Full-time
40–50 hours per week
Monday–Friday
Rotating Saturday on-call
We believe in a work - family balance!
Ready to Apply?
If you are a skilled residential service plumber who enjoys helping homeowners and wants to be rewarded for performance, we would like to talk with you.
Apply today and let’s see if there is a good fit for us to work together.
At The Plumbing Authority, we do things differently.
We’re not just here to fix plumbing—we’re here to solve problems the right way, so our customers don’t have to deal with the same issue twice. That’s what we mean when we say Fix It For Good.
For over 30 years, we’ve built a reputation in Knoxville by showing up, doing quality work, and treating people the right way. Homeowners and businesses trust us because we’re dependable, professional, and focused on long-term solutions—not quick fixes.
But what truly sets us apart is our team.
We’re building a company where you’re valued. Our technicians have the opportunity to grow, earn well, and take pride in the work they do every day. We hold a high standard, support each other, and create an environment where doing the job right actually matters.
We also believe work should be rewarding beyond just the job. From team events like our Winning Wednesday competitions—where our team comes together for games, cash prizes, and bragging rights—to the day-to-day support in the field, we’ve built a culture where people genuinely enjoy being part of the team.
And just as important, we believe in life outside of work. We don’t run 24/7 service, and we don’t keep our team stuck on jobs late into the night. We respect our people’s time, so they can enjoy their families, recharge, and come back ready to perform at a high level.
We’re proud to be part of the Knoxville community, actively supporting the people and neighborhoods we serve.
Whether you’re a customer looking for a plumbing company you can rely on, or a professional looking for a place where your work is respected and recognized—you’re in the right place.
Founded
2013
Company size
11-50 employees
Industry
Specialty Trade Contractors
Org type
Self-Owned
Headquarters
Knoxville, Tennessee
At The Plumbing Authority, we do things differently.
We’re not just here to fix plumbing—we’re here to solve problems the right way, so our customers don’t have to deal with the same issue twice. That’s what we mean when we say Fix It For Good.
For over 30 years, we’ve built a reputation in Knoxville by showing up, doing quality work, and treating people the right way. Homeowners and businesses trust us because we’re dependable, professional, and focused on long-term solutions—not quick fixes.
But what truly sets us apart is our team.
We’re building a company where you’re valued. Our technicians have the opportunity to grow, earn well, and take pride in the work they do every day. We hold a high standard, support each other, and create an environment where doing the job right actually matters.
We also believe work should be rewarding beyond just the job. From team events like our Winning Wednesday competitions—where our team comes together for games, cash prizes, and bragging rights—to the day-to-day support in the field, we’ve built a culture where people genuinely enjoy being part of the team.
And just as important, we believe in life outside of work. We don’t run 24/7 service, and we don’t keep our team stuck on jobs late into the night. We respect our people’s time, so they can enjoy their families, recharge, and come back ready to perform at a high level.
We’re proud to be part of the Knoxville community, actively supporting the people and neighborhoods we serve.
Whether you’re a customer looking for a plumbing company you can rely on, or a professional looking for a place where your work is respected and recognized—you’re in the right place.
Founded
2013
Company size
11-50 employees
Industry
Specialty Trade Contractors
Org type
Self-Owned
Headquarters
Knoxville, Tennessee
