Residential Monitor (All Shifts)

Job DetailsJob Location: Housing and Shelter - Cleveland, OH 44114Salary Range: $17.00 - $17.00 HourlyCompany Description

A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well-being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community. 

Position Summary

The Residential Monitor in a low demand shelter is responsible for the overall functioning of the shelter, including maintaining a peaceful, safe, supportive, and orderly environment.  The position serves single adults who are homeless and includes basic orientation (services, rules, & policies), assistance with basic immediate needs, de-escalating conflict, and being a stable, welcoming presence.

Some of the duties include:

Conduct rounds, security checks, and perform searches as needed. Immediately reports abnormal findings to shift supervisor or Director of Operations
Responsible for rule enforcement and assisting in the daily needs of shelter residents
Handle front desk duties, including enrolling new residents in the shelter data system, scan-in residents, enforce bans, and utilize appropriate security measures (such as metal detector, wanding, handling contraband)
Monitors security cameras to ensure clients are complying with policies regulating conduct
Interacts with clients professionally, using open and respectful communication
De-escalates potentially volatile situations between clients when necessary, utilizing Handle With Care’s intervention strategies
Monitors client and visitor movement inside facility
Responsible for rule enforcement and assisting in the daily needs of shelter residents. including making
Prepares incident/accident/injury reports as necessary
Maintains detailed records of events that occur during the shift

Qualifications

Our ideal candidate has a high school diploma or equivalent; some experience working with the homeless, chemically dependent, or mentally disabled individuals; and effective communication and crisis intervention skills.

LMM is an Equal Opportunity Employer, that recognizes the value of having staff who reflect different life experiences and backgrounds. We offer excellent benefits, generous PTO and respectable wages.        

Join our team!  Go to https://www.lutheranmetro.org/get-involved/careers/ to complete an online application and attach a cover letter (with salary requirements) and resume.  The hourly rate for this position is $17.00 Applications accepted until positions are filled.    
Qualifications