Resident Services Specialist II (Bilingual Spanish/English)

Job Details: Job Location: RS Berry Ridge Apartments - Gresham, OR, Salary Range: $24.00 - $25.50Hourly, Date Prepared: September, 2026

Position Title: Resident Services Specialist II (Bilingual Spanish/English)

Program: Resident Services

Management Position ___ or Client Services Position   X   

Hourly Wage: $24.00 - $25.50

Nonexempt

FTE: .8 (32 hours/week)

At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.
What we seek is for you to share your skill sets - especially if you:

*Put people first
*See the beauty in people
*Promote peace
*Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.

BENEFITS SUMMARY:

At Impact NW, we care deeply about the well-being of our team and strive to support a healthy balance between work and life. Our comprehensive benefits package includes:

Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.

Employer-paid health insurance for employees, plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses.

Long-Term Disability Insurance fully paid by Impact NW.

Employee Assistance Program (EAP) offering free and confidential support for mental health, finances, and more.

401(k) Retirement Plan with an employer matching contribution to help you plan for the future.

A positive, inclusive, and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

JOB SUMMARY: 

The principal role of the Resident Services Specialist II (RSS II, 32 hours/week) is to provide site-based resident support services designed to promote housing stability, resident well-being, community engagement, and access to community resources both in English and Spanish languages. This position works with residents to identify service needs, provide resource connection and service coordination, support community-building initiatives, and assist with early intervention to help prevent housing crises. This role maintains working knowledge of program guidelines and funder requirements and ensures services are delivered in accordance with agency standards and timelines. The two primary working locations for this position are Beacon apartments (7450 NE Glisan St, Portland, OR 97213) and Berry Ridge apartments (2711 W Powell Blvd, Gresham, OR 97030); however, geographic boundaries may include Multnomah, Clackamas, and Washington County and are subject to change if the program requires it.   

JOB RESPONSIBILITIES:

Utilize person-centered and trauma-informed assessment to identify and prioritize residents’ needs. Support and encourage residents’ self-advocacy.

Collaborate with community partners to connect residents to food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other social need resources available in the community.

Maintain an up-to-date working knowledge of various benefits and community resources and assist residents with application processes.

Assist with outreach and development of new community partnerships and building of Impact NW’s resource pool.

Facilitate and organize skill-building and self-sufficiency focused workshops for adult residents.

Collaborate with property management and housing specialists in creating, organization and facilitation of community building events.

Collect and process high volumes of documentation necessary to complete residents’ requests for rental and other basic needs assistance.

Complete accurate, legible, and timely documentation of services delivered in accordance with resident information management standards in program databases.

Meet performance standards set forth by the Housing & Safety Net Department regarding quantity, timeliness, and quality of work. Participate in agency and funder mandatory trainings. Represent the Department at various agency and community task forces, committees, and planning groups. Accept other work tasks as assigned by the Department/Program Leadership.

SUPERVISION:

Reports to: Resident Services Supervisor
Qualifications: REQUIREMENTS AND QUALIFICATIONS:

Minimum of two years of work, volunteering in social work or related field, or lived experience.

One year of experience in working with families and/or individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long-term disabilities.

Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services.

Demonstrated ability to effectively work within a strength-based, trauma-informed and person-centered support service delivery model.

Ability to relate to communities of color as well as with Impact NW’s diverse community of staff and volunteers.

Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances.

Ability to both work independently and be self-motivated as well as willingness to work as a team member and support Impact NW’s mission.

Possession of consistent professional boundaries, good organizational skills, and ability to prioritize multiple and varied tasks.

Ability to communicate effectively, both orally and in writing. Working knowledge of Microsoft Office.

Possession of valid Driver License and up-to-date Vehicle Insurance Coverage a good driving record, and provide own dependable transportation to drive on behalf of agency.

Lived, work, or volunteer experience providing culturally and gender-responsive services in diverse communities preferred.

JOB CONDITIONS:

Repetitive motion, prolonged sitting/standing/moving, extensive visual involvement.

May require running some early morning and/or evening meetings/community activities.

May be exposed to angry or distraught people.

Accept and follow assignments from leadership.

Accept and follow an occasional change of assigned office.

Regular driving between offices and other assigned locations.

Ability to lift & move up to 50 pounds.

Impact NW is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you require an accommodation during the application, testing, or interview process, please contact Chelsea Campbell-Martin at 503-242-2436 or [email protected].

We are committed to maintaining a workplace free from discrimination, harassment, and retaliation.