Resident Services Coordinator (On-site, Part-time)

Job Description:

Esusu: Building Credit Access for All

Your financial future shouldn't depend on your race, background, or zip code. Yet 45 million Americans remain "credit invisible," while countless others face denials, evictions, and predatory interest rates regularly. Esusu is changing that.

As a financial technology and data platform, we're revolutionizing financial health, identity services, and inclusive decision-making for individuals and businesses alike.

Our impact speaks volumes:

• $50 billion in credit activity facilitated
• 5 million+ rental units in our network
• Trusted partnerships with leading real estate companies, government entities, fintechs, banks, and employers

Through our enterprise services, embedded products, and consumer offerings, we're creating a financial system that works for everyone—right when fintech innovation matters most. Join us in building a future where financial systems are inclusive by design, access is standard, and opportunity reaches everyone. 

Unlock Tomorrow with Esusu.

The Challenge:

The part-time Resident Services Coordinator will serve as an on-site representative of Esusu at a property in Richmond, VA. This role is dedicated to enhancing the lives of residents by connecting residents with Esusu tools to help with employment readiness, training and financial education, healthcare, and financial counseling.

The ideal candidate is a community-oriented professional who can balance one-on-one advocacy with organized group programming to drive housing stability and financial growth for affordable housing residents.

What will you help deliver:

On-Site Engagement & Advocacy

• Conduct regular on-site office hours to provide one-on-one resident support.
• Host "Sign-up Workshops" to provide residents with more information about financial health resources available to them and onboard residents to the Esusu app for rent reporting,  credit building and flexible rent payments.
• Act as a navigator, connecting residents to the Esusu app to find and utilize local and national resources to help with financial stability and general wellbeing.

Focus Areas for On-Site Services

• Employment Readiness: Assist residents to sign up for Esusu’s career advancement programs that help with skills assessment, resume building, interview preparation, and connections to job placement support.
• Training & Education: Help residents navigate the Esusu app to identify opportunities for adult education (GED prep, ESL, literacy) and vocational/computer training.
• Healthcare Navigation: Guide residents toward Esusu discounted health programs, mental health counseling, and medical debt support; promote discounted telehealth and prescription savings. Support residents to take advantage of free trial month. 
• Financial Counseling: Help residents access resources within the Esusu app to educate on landlord/tenant rights, homeownership planning, and money management.

Community Building & Events

• Organize and facilitate Quarterly Workshop Series co-designed with property staff based on resident feedback.
• Promote virtual financial education workshops focusing on credit improvement and small business development.
• Increase awareness and engagement by distributing branded marketing materials (flyers, signage, digital resources) to ensure high participation rates.

Reporting & Coordination

• Track resident participation and qualitative "success stories."
• Collaborate with the Esusu Program Lead to provide data for quarterly impact reports.
• Coordinate closely with on-site property management to ensure alignment with community goals.

Weekly Commitment & Structure

This role is expected to be around 10 hours per week.

• 7–8 hours on-site at the assigned property (one full day or two half days, depending on resident/property preference and your availability).
• A few additional hours for collaboration with the Esusu Program Lead, reporting, and other coordination tasks.

Qualifications:

• On-site Availability: Able to be on-site at the property in North Chesterfield / Richmond, VA for one full day per week (approx. 7-8 hours), with the option to split into two half days if preferred. Occasional evening hours may be required for workshops or community events.
• Experience: 2+ years in social services, community organizing, resident services, or case management (experience in affordable housing preferred).
• Communication: Strong interpersonal skills with the ability to build trust with diverse populations. Comfortable working with residents 1:1 or hosting workshops for groups. 
• Tech Savviness: Comfortable using digital platforms (apps, SMS, webforms) and explaining financial tools and technology to others. Comfortable setting up a projector and slides for workshops. Must have their own laptop and smartphone, as company devices are not provided; necessary security apps and tools will be installed on personal devices.
• Knowledge: Familiarity with how to help residents engage with local social services resources, including healthcare clinics, workforce development boards, and utility assistance programs.
• Attributes: Self-starter capable of working independently on-site; empathetic but professional.

Other details: 

• Salary – $23/hour
• Employment Type: Part-Time (1 day per week / 7-8 hours) 
• On-site Location: Property located in North Chesterfield – Chesterfield County/Richmond, VA - specific location will be provided for candidates during the interview process

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

© Esusu Inc. All rights reserved, Esusu is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.