Resident Services Coordinator

Overview

Join our team!

Full-time position starting at $24.84 - $26.33/hr. (D.O.E.) 

Elizabeth Thomas Homes is a community consisting of 119 units of affordable housing in Seattle’s Rainier Beach neighborhood. The property contains studio, one, two, and three-bedroom units. All units are affordable to families making up to 60% of the area median income. The property includes amenities such as a club house, community room, computer lab, and courtyard and is located within two blocks of the light rail. Elizabeth Thomas Homes is managed by Allied Residential.

Monica’s Village Place is a community consisting of 51 units of affordable housing in Seattle’s Historic Central Area, at the intersection of 23rd Avenue South and South Main Streets, consisting of one, two, and three bedroom apartments and townhomes. All units are affordable to families making 30% to 50% of the area median household income with special designations for homeless families. The building is oriented around a central courtyard containing a play area for children and a healing/reflection garden. Monica’s Village Place is managed by Archdiocesan Housing Authority dba Catholic Housing Services.

How YOU can make a difference

The Resident Services Coordinator is an integral part of the housing teams at Elizabeth Thomas Homes and Monica’s Village Place. They will work closely with management to achieve the common goals of health and wellbeing of the residents as well as sustainability of the properties. The Resident Services Coordinator will divide their time to spend 50% of the week at each location.

The purpose of the Resident Services Coordinator is to create community within each property by hosting events, providing information and referrals, and collaborating with other service providers. Connecting residents to social services and programs that focus on housing success, general wellness, employment, education, health and safety is the primary duty of this position.

This position is an in person, full time role which will require occasional weekend and evening hours to best serve the residents of each respective community.

Work location & Schedule

• Elizabeth Thomas Homes: 4524 S Henderson St. Seattle, WA 98118
• Monica's Village Place: 140 23rd Ave S Seattle, WA 98144

Benefits & Compensation:

This is a Full-time, 40-hour position with a competitive benefits package:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off (PTO), paid sick time, 15 days of paid vacations
• 12 days of paid holidays, plus one (1) personal holiday
• CCS/AHA 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

If you are looking for meaningful work, make a tangible difference, and drive positive change, find out more at: https://ccsww.org/careers/

Responsibilities

Essential Duties and Responsibilities

• Models and upholds organizational values of dignity, justice, compassion, excellence, safety, and integrity in all professional interactions.
• Communicates effectively and professionally with residents, staff, partners, and community members from diverse cultural, linguistic, and socioeconomic backgrounds.
• Promotes resident self‑sufficiency and community well‑being by supporting housing stability and access to services through outreach, education, advocacy, and problem‑solving support.
• Provides direct resident services, including assisting residents with applications and access to income, healthcare, employment, transportation, childcare, and other supportive resources.
• Maintains knowledge of local and regional resources and develops partnerships with community‑based organizations to support resident needs.
• Plans, coordinates, and delivers resident programming and community events, including classes, workshops, support groups, outreach activities, and monthly events, in alignment with program goals and budgets.
• Collaborates with on‑site property management staff to orient new residents, explain resident services, identify residents needing additional support, and address lease or house rule concerns through coordinated strategies.
• Facilitates resident engagement, including organizing and leading resident meetings and fostering inclusive, respectful, and solution‑focused communication.

Administrative and Professional Responsibilities

• Maintains accurate and timely documentation of services provided, resident interactions, outcomes, expenses, and in‑kind donations in accordance with program standards.
• Adheres to confidentiality and privacy requirements, respecting resident rights and following all applicable policies and regulations.
• Maintains accurate records of time worked and submits timesheets and mileage reimbursements in a timely manner.
• Participates in required trainings, supervision, and meetings, and contributes as a cooperative and supportive member of a team‑oriented work environment.
• Maintains positive relationships with residents and businesses in surrounding neighborhoods and performs other job‑related duties as assigned.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infection material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, dust, noise, and odors. Working conditions may include interruptions, working alone, evening or weekend work, use of computers, and interactions with individuals who are angry and/or dealing with mental health or substance use disorders.

Physical and Mental Acuity Demands

The requirements described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to hear telephone rings, phone conversation, doorbells, emergency alarms and normal face-to-face conversation.
• Able to speak clearly in person and on the telephone.
• Able to hand write legibly.
• Able to read normal size print and handwritten notes.
• Able to sit for sustained periods of time.
• Mobility/dexterity of hands/arms to enable keying into an office or other locked areas as well as using computers and other office equipment.
• Regularly able to perform duties as assigned.
• Able to travel across communities to respond to resident issues or emergency situations that may arise.
• Able to make independent decisions and apply sound judgment in performing job duties.

Qualifications

Minimum Qualifications

• Minimum of one year relevant service experience serving low-income individuals.
• Ability to work independently without direct on-site supervision.
• Ability to work collaboratively within a team environment.
• Basic computer skills with ability to maintain client and program records, produce community resource and event flyers, and informational materials.
• Ability to communicate effectively with a wide range of people from diverse communities.
• Excellent interpersonal and listening skills.
• Possession of problem-solving abilities.
• Well-organized, flexible, creative, able to conduct self in a professional manner.
• Ability to work within the mission, goals, and objectives of Catholic Community Services.

Preferred Qualifications

• Experience in assisting people in accessing community agencies and resources, linking with services and working with and understanding of culturally diverse groups.
• Knowledge of a second language.
• Knowledge of resources in communities in which properties are located.
• Familiarity with Office 365 suite of services.
• WA State Driver’s License, reliable transportation, and current auto insurance.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Please let us know if you need special accommodations to apply or interview for this position.

Catholic Community Services is an Equal Opportunity Employer. Visit www.ccsww.org to learn more.