Resident Service Coordinator

About the role

• RCHDC is looking for a Resident Service Coordinator (RSC) who develops and promotes a program service culture that supports successful tenancy, promotes well-being and mutual respect, and provides appropriate resources and education that benefit the residents. The RSC is responsible for developing partnerships with community agencies to create new programs and service benefits for our residents including training opportunities to further the mission of RCHDC in a manner that engages the RCHDC Board of Directors. The RSC creates individualized housing plans for residents with specialized needs that require housing. The RSC facilitates the placement of these individuals, as well as facilities housing retention programs and conferences to help keep these individuals housed. The RSC researches, schedules and coordinates resident enrichment courses through various service providers and organizations with the objective to improve the resident’s quality of life. The RSC is responsible for the development of community specific plans for educational opportunities to keep residents engaged in the housing provided. Through increased resident empowerment, the RSC will continue to facilitate programs to help integrate residents into the larger surrounding community.

What you'll do

• Work closely and effectively with the Resident Service Manager, Department Director, Regional Managers, Property Managers, and Compliance staff to ensure effective and efficient operation of the Property Management Departments Resident Services Program.
• Engage the RCHDC Board of Directors to participate in the design and implementation of the individualized housing plans program, housing retention programs, service programs and conferences.
• Develop and administer needs assessment tools to determine service residents need/want and to measure outcomes and satisfactions.
• Provide residents with information about available services in the community while assisting residents to access services through referral and advocacy.
• Routinely perform site trainings for staff on social coordination with residents for the improved overall benefit of the communities.
• Organize and help facilitate community building and/or personal enrichment activities for tenants. 
• Develop partnerships with other community based agencies to provide services that will benefit the resident of RCHDC owned or managed communities.
• Be the first point of contact between the Resident Services Program and external agencies.
• Work with the Resident Service Manager and Director of Property Management to maintain the long term vision for the Resident Services Program.
• Develop educational programs for corporate staff, RCHDC Board of Directors and site staff in regards to leadership, fiscal management, environmental sustainability, etc.
• Facilitate, train and create individualized housing plans.
• Maintain and prepare files, records and reports in accordance with department policies and procedures. Reporting must be accurate and meet or exceed external funding source requirements.
• Work with the department director and other RCHDC staff to identify funding sources and prepare or help prepare grant proposals.
• Develop, train and conduct housing retention conferences.
• Manage list of available housing opportunities and refer applicants with existing housing plans.
• Integrate and educate residents and staff on the importance on sustainable building and living practices.
• Develop and manage resident enrichment courses.
• Other duties as assigned.

Qualifications

• A bachelor’s degree from an accredited college or university in Sociology, Psychology; or a minimum of four years of relevant experience completing similar duties and responsibilities as outlined above;
• Working knowledge of HUD, RD, TCAC, HOME, et al, procedures, policies, and regulations;
• Working knowledge of landlord-tenant law, contract law;
• Ability to write business correspondence and procedures. Ability to effectively present information and respond to questions from individuals.
• Ability to effectively train individuals in policy and procedures. 
• Ability to analyze technical procedures and instructions and write technical procedures and instructions;
• Ability to collect data, establish facts, and draw valid conclusions;
• Staff training skills;
• Ability to develop, update, and maintain educational material.
• Must demonstrate good verbal and written communication skills;
• General bookkeeping skills and knowledge of accounting principles;
• Ability to read, understand, and interpret government regulations;
• Ability to organize, work and prioritize tasks to meet deadlines;
• Possession of a valid California Driver’s License, a good driving record, and automobile insurance per requirements of the State of California. Also have reliable transportation and willingness to use own automobile on job.
• A working knowledge of Microsoft Office; proficient in Excel, Word, graphic software and facility with the Internet.
• Ability to organize work and priorities to meet deadlines.

Benefits

RCHDC takes pride in its competitive benefits package 

• 14 Paid Holidays
• Vacation Leave (increases based on years of service) 
• Sick Leave, Personal Leave and Wellness Leave
• We pay 100% of employee-only Dental & Vision premium 
• We pay 100% of employee-only $25,000 Life insurance premium 
• We pay 100% of employee-only Accident insurance premium 
• RCHDC offers a 401(k) Retirement plan with an annual company match

Schedule

Monday through Friday, 20 hours per week