Resident Relations Specialist Part Time

Job DetailsJob Location: Denver, CO 80204Position Type: Part TimeEducation Level: High SchoolSalary Range: $21.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalAt Cornerstone Apartments, we are more than just a property management company; we are creators of exceptional living experiences in Denver's most desirable neighborhoods. Committed to quality service and innovation, we foster vibrant communities that residents are proud to call home. We use our scale to generate leasing traffic, reduce operating costs, and attract dynamic and engaged employees.

Be the Friendly Face of Exceptional Apartment Living

We are looking for a warm, organized, and customer focused Residential Relations Specialist to join our team. If you love helping people, thrive in a fast paced environment, and enjoy being the person everyone can count on, we would love to meet you.

Responsibilities

As the first point of contact for residents, guests, vendors, and prospective residents, you'll play a key role in delivering an outstanding customer experience every day.

Resident Relations & Front Desk Operations

Welcome residents, prospects, vendors, and guests with professionalism and positivity
Handle key pickups, rent payments, vendor check-ins, and resident inquiries
Manage multi line phone calls, transfers, messages, and follow-up communications
Assist residents with portal access, online services, and work order submissions
Coordinate and dispatch emergency maintenance requests when necessary
Process rental verification requests promptly and accurately

Leasing & Community Support

Answer questions about apartment availability, lease terms, and the application process
Schedule property tours for our leasing team and field agents
Assist with resident outreach and follow up communications
Support leasing and operational initiatives to help maintain a thriving community

Office & Administrative Excellence

Open and close the office each day
Keep the front desk, office space, and common areas organized and welcoming
Maintain office supplies, files, and operational materials
Collaborate with team members across departments to ensure smooth daily operations
Take on additional responsibilities as needed to support the community
QualificationsQualifications

2+ years of customer service, hospitality, office administration, or property management experience
Strong customer service and communication skills
Highly organized with the ability to multitask in a fast-paced environment
Solution-oriented thinker who can work independently and proactively
Experience with CRM or Property Management Software strongly preferred
High school diploma or equivalent required; college coursework preferred
Spanish proficiency is a plus

Compensation Package

$21.00-$24.00 hourly
Paid Time Off, Sick Pay, Parental leave
Paid Holidays, Pro Rata based on schedule
401k - 100% vested after 90 days, up to a 4% match of gross salary
Medical, Dental, Vision (90% paid by Cornerstone), Accident, Critical Illness, Hospital, and Life Insurance

Working conditions 

Part Time In Office Thursday to Saturday 8:30 AM to 5:00 PM with a 30 minute lunch break.  Elevated business casual dress code.