Resident Manager (Sherman Oaks)

Description

· Perform two separate property walks every day in order to maintain the general premises in a clean, orderly and safe condition.

· Check building grounds, tour route, and all amenity areas (pool area, exercise room, etc.) for cleanliness.

· Check laundry room - clean if needed.

· Check carports for cleanliness - clean if needed.

· Check for safety issues- notify employer if any exist.

· Check leasing ("For Rent", etc.) and directional signs- change if needed.

· Check for lease infractions - document and notify employer if any exist.

· Check for exterior lights burned out or notify employer as appropriate.

· Check for broken/leaking sprinkler heads - notify employer if any exist.

· Perform daily thorough cleaning of all common areas in building and all amenity areas.

· Document and report all maintenance needs/requests to the maintenance department

· Check all common area fire extinguishers on the property laundry rooms, hallways, parking garages, pool areas, exercise rooms, etc.) and notify Employer of any expired service tags at least every six months.

· Maintain and periodically adjust building's exterior light timer(s) so that premises are adequately lighted at all times while minimizing the expense of unnecessary energy.

· May change light bulbs in all common areas when necessary.

· Assist with any property inspections, as designated by employer.

· Turn off the main water line to the building and/or the main water line to the sprinkler system and/or the water supply to the pool in the event of a plumbing emergency or uncontrollable flooding.

· Shut off the main gas supply to the building if necessary.

· Reset the earthquake valves for all unit meters if necessary.

· Reset elevator, if applicable, after a power outage.

· Set remote-controlled parking gate to manual position during power outages, and reset parking gate in the event that it gets stuck in the open or closed position, when applicable.

· Check flyer box, flags, and put out balloons when any unit is in the leasing cycle.

· Unlock vacant apartment each morning

· Wipe down kitchen and bathroom countertops and fixtures for vacant apartments

· Check wood/ tile floors - sweep daily- mop if needed.

· Vacuum carpeting if needed

· Open / adjust blinds in all rooms.

· Lock vacant apartment each evening by 8 pm.

· Receive and document all complaints or interactions with tenants for forwarding to the employer and fairly enforce the rules of the house in accordance with the policies of the employer.

· Report any unusual tenant problems to employer.

· Prepare such records and reports as may be required by employer.

Requirements

• Great customer service/sales experience
• Great communication skills
• Ability to follow direction while working independently
• Ability to delegate and respond to resident issues and concerns promptly