RESIDENT ASSISTANT

About La Crosse County: 
At La Crosse County, we are committed to creating a vibrant, safe, and inclusive community. Guided by our Strategic Plan, we focus on economic growth, environmental stewardship, affordable housing, and robust public services that enhance the quality of life for all residents. 

Why Join La Crosse County? 

• Wisconsin Retirement System (WRS): A top-rated pension program. 
• Affordable Insurance Premiums: Comprehensive health, dental, and vision coverage. 
• Generous Paid Time Off: Vacation, sick, and 10+ paid holidays annually. 
• Work-Life Balance: Flexible schedules and wellness programs. 

Diversity, Equity, Inclusion, and Belonging (DEIB): 
At La Crosse County, we believe that diversity strengthens our community. We are committed to fostering an inclusive workplace where all employees feel valued.

Resident Assistant – Lakeview Health Center & Assisted Living
Location: West Salem, WI
Schedule: Irregular part-time, including every other weekend and holiday rotation
Starting Wage: $18.51 per hour (includes shift differentials)

Overview

FLSA: Non-Exempt This is a resident care position in the assisted living settings for the Long-Term Care Campuses where there is an emphasis in person centered care and a home like environment. Employees are selected by and work under the supervision of the Assisted Living Supervisor.

Essential Leadership Functions 

Act with Integrity and Build Trust 

• Demonstrate mutual respect, humility, and honesty in all interactions 
• Speak up appropriately, even when expressing unpopular viewpoints 
• Actively listen and remain open-minded to diverse perspectives 

Drive for Results 

• Set clear goals and objectives to motivate self and others to achieve outcomes 
• Seek new opportunities to improve processes and drive sustainable results 
• Hold self and others accountable through consistent evaluation and monitoring 

Develop Talent and Effective Teams 

• Foster a collaborative environment that encourages knowledge sharing and growth 
• Provide mentorship and support to help self and others reach full potential 
• Recognize and leverage diverse strengths within self and team 

Lead with Vision and Strategy 

• Understand and communicate a compelling vision that aligns with organizational goals 
• Develop and execute comprehensive strategies to achieve long-term objectives 
• Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully 

Lead with Paradoxical, Critical, and Agile Thinking 

• Navigate complex situations by considering multiple perspectives 
• Adapt quickly to changes and uncertainties in the work environment 
• Make critical decisions using analytical skills, experience, and input from others 

Build and Maintain Effective Relationships 

• Communicate and collaborate effectively with stakeholders across the organization 
• Influence others through coaching, consulting, and team-minded thinking 
• Develop and sustain partnerships that create positive outcomes for all stakeholders 

Cultivate Community Engagement and Provide Excellent Service 

• Understand and address the needs and concerns of the community 
• Incorporate community perspectives into decision-making processes 
• Drive initiatives that create positive impacts beyond the organization 

Demonstrate Emotional Intelligence 

• Show self-awareness and manage emotions effectively in challenging situations 
• Seek and respond constructively to feedback, even in the face of setbacks 
• Balance empathy with accountability when leading self and working with others 

Essential Job Functions

Assist individuals in all areas of personal hygiene, activities of daily living and care of their living area and personal belongings. When possible, encourage the highest practicable level of independence. [1]

Provide treatment and determines and administers medications by following the “Five Rights,” of right resident, right medication, right dosage, right time, and right route/method.

Assist individuals at mealtime including food prep, feeding and supervision while dining. Ensures each individual diet is followed. [1]

Provide supervision of individuals to always maintain safety. Maintain a safe, clean environment free of hazards. After meals, assure that dining area floors, tables, chairs and wheelchairs etc. are cleaned of food and liquids. [2]

Follow directions and perform care as assigned and report progress with those assignments. Document care provided to individuals in their chart. Participate in defining personal needs to assist in development of an individualized service. [3]

Follow all individual service plan approaches including those developed by other disciplines including Nursing Services, Physical, Speech, or Occupational Therapy. [2]

Gather and document appropriate data on individuals such as specific behaviors. Immediately report changes in physical and mental condition to the registered nurse for appropriate direction and intervention. [3]

Conscientiously observe assisted living rules, regulations and policies. [1]

Perform duties such as temperature, pulse, respiration, blood pressure, weights, medication administration and treatments according to individuals ISP and under the general supervision of a registered nurse as allowed under regulation and NP Act. [1]

Coordinate and accompany individuals to worksites, appointments, and a variety of community events. Drives facility vehicles in the transportation of individuals to community events, medical or dental appointments etc. [3]

Provide treatment and medication administration to individuals. [1]

Maintain resident rights and confidentiality of resident information. [3]

Immediately report all suspected cases of abuse or neglect to the Assisted Living Supervisor or Administrator. [3]

Work safely, following the safety practices and standards of the organization including Blood Borne Pathogen Standards. Uses a gait belt and proper body mechanics when involved in lifting, pushing or pulling activities. [1]

Changes bed linens, collects laundry and assists with housekeeping duties which may include vacuuming, dusting and sweeping/mopping. Empties garbage regularly. Assures areas are neat and safe. [1]

Works with supervisor to implement planned recreational and social programs and to engage individuals. [1]

Participates in and completes in a timely manner, in-service and training programs.[1]

Answer phones and directs calls, greets visitors and performs some clerical duties as necessary. [2]

Employee is expected to report to work when scheduled, with minimum use of sick leave, to build up sick leave balance for income protection for unexpected illness. [3]

In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.

Physical demands: Uses near vision, stands, walks, and moves around the facility 75% of shift. Uses hands for delivering personal care and treatments. Communicates with residents and other staff members using talking and hearing. Read and write English. Ability to kneel or squat within six inches of the floor, pushes and pulls carts, wheelchairs with residents weighing up to 250 pounds. Lifts 35 pounds, transfers up to 50 pounds. Uses nursing-related equipment such as blood pressure device, scales, mechanical lifts and adaptive/restorative equipment.

Related Job Functions

This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required. [3]

Tasks assigned to this position involve potential and/or direct exposure to blood or body fluids.

Risk Exposure Categories:

1=Tasks may involve exposure to blood/body fluids.

2=Tasks do not involve contact with blood/body fluids but could result in performing Category 1 task.

3=Tasks do not involve any risk of exposure to blood/body fluid.

Knowledge, Skills and Abilities

Working knowledge of the principles of care, good hygiene, infection control, and simple housekeeping and clothing care.

Ability to work effectively with a variety of individuals including individuals with dementia, mental illness or developmental disabilities.

Understand and follow oral or written directions.

Training, Experience and Other Requirements

Experience as a Resident Assistant in a Residential Care Apartment Complex (RCAC) or Community Based Residential Facility (CBRF) is preferred.

For those working in a Community Based Residential Facility (CBRF), the employee must be listed on the Wisconsin CBRF Employee Registry as having completed the four core DHS 83 courses—Standard Precautions and Medication Administration (prior to related duties), and Fire Safety and First Aid & Choking (within 90 days of hire).

Prefer experience working with geriatric, mentally ill or developmentally disabled persons.

Employees driving County vehicles must have and maintain a valid Driver's License and a good driving record.

Must successfully pass a background check as required by the Wisconsin Caregiver Law.

Must be 18 years of age.

Equal Opportunity Employer Statement: 
La Crosse County is proud to be an Equal Opportunity Employer.  

If you need accommodations for a disability during the selection or interview process, please get in touch with Human Resources at [email protected]. 

Application Process: 
All applications must be submitted through our career website. Please ensure your application is complete and accurate,our hiring process highly values attention to detail.