Resident Aide (Seasonal)

Job Details: Job Location: Barron Center - Cincinnati, OH, Education Level: High School, Salary Range: $19.00 - $19.00Hourly, Travel Percentage: None, Job Category: Customer Service,

Position Overview

The Resident Aide - Seasonal employee plays a critical role in maintaining a safe, structured, and supportive shelter environment for residents and staff. This position is responsible for supporting daily shelter operations, ensuring safety and policy compliance, assisting residents with resources and emotional support, and helping maintain an environment grounded in dignity, accountability, and respect.

Resident Aides serve as both support staff and frontline safety personnel, helping de-escalate situations, respond to emergencies, and ensure shelter operations run effectively while supporting Shelterhouse’s mission and values.

This position supports Shelterhouse’s values through:

Service: Supporting employees so they can serve others
Compassion: Treating all individuals with dignity and respect
Results: Executing with accuracy, consistency, and accountability

Essential Job Duties

Maintain strict confidentiality of all employee and resident information, ensuring compliance with HIPPA and all applicable privacy and documentation standards
Conduct regular security rounds to ensure safety, policy compliance, and a secure shelter environment
Monitor for policy violations, prohibited activity, or safety concerns within the shelter
Respond appropriately to emergencies, incidents, and behavioral concerns
Assist with the coordination Shelterhouse safety protocols, i.e. Fire Drills, Tornado Drills, Law Enforcement and Emergency Medical Service arrivals
Assist residents in connecting with Shelterhouse programs during their shelter stay
Help connect residents to internal resources, staff, and supportive services as needed
Provide emotional support, encouragement, and respectful interaction with residents
Build professional and supportive relationships while maintaining appropriate boundaries
Demonstrate patience, empathy, and professionalism when working with individuals experiencing homelessness, addiction, or mental health challenges
Support Addiction and Dependency efforts for residents struggling with substance use
Assist Shelterhouse leadership and staff with operational and administrative support as needed

Qualifications:

Qualifications & Requirements

High School Diploma or GED required
1+ year of customer service or related experience required
Experience working with homeless, behavioral health, addiction recovery, or human services populations preferred
CPR, First Aid, and NARCAN training preferred or willingness to obtain
Must be able to work weekends and holidays as scheduled

Skills & Abilities

Strong communication and interpersonal skills
Ability to de-escalate conflict and respond appropriately during crisis situations
Ability to maintain professionalism and emotional control in difficult situations
Strong attention to detail and situational awareness
Ability to work effectively in a high-energy and fast-paced environment
Knowledge or experience working with homeless, mentally ill, or substance-abusing populations preferred
Ability to maintain accurate documentation and follow shelter policies consistently

Physical Requirements (% of time spent performing requirements)

Frequent walking and movement throughout shelter facilities (approximately 90% of shift)
Occasional sitting and documentation tasks – 10%
Ability to lift and carry up to 30 pounds
Ability to respond quickly to emergencies or crisis situations as needed
Ability to work weekends, evenings, holidays, and overnight shifts as scheduled
Must be available to work three (3), twelve (12) hour shifts per week. Hours are 6:30 pm to 6:30 am.