Reservationist (Hotel Reservations / Call Center) | Full or Part Time
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Lake Lawn Resort
Delavan, WI, US
Summary
The Reservationist serves as the primary point of contact for guests, managing bookings for rooms, spa services, dining, and recreational activities. They are responsible for maintaining accurate reservation records in the property management system while providing exceptional customer service and resort information.
Job Description
Description
Join Lake Lawn Resort as a Reservationist and be the first point of contact for guests planning their stay. In this role, you’ll assist guests with booking rooms, spa services, dining, golf, and more helping create a seamless experience from the very first call.
Position Details
- Employment Type: Full-Time or Part-Time
- Shift: Flexible (Days, Evenings, Weekends)
- Department: Reservations / Front Office
What You’ll Do
- Answer incoming calls and assist guests with reservations and inquiries
- Book guest rooms, spa services, golf tee times, dining, and recreational activities
- Provide accurate information on rates, packages, and resort amenities
- Enter and manage reservations in the property management system
- Handle reservations via phone, email, and other channels
- Process group bookings and rooming lists
- Assist with special requests and coordinate with front desk and operations teams
- Utilize upselling techniques to enhance guest bookings
- Process gift certificates and administrative tasks (labels, mailings, etc.)
- Provide directions, general resort information, and exceptional customer service
Requirements
What We’re Looking For
- Must be at least 18 years of age
- High school diploma or equivalent
- Previous customer service, reservations, or call center experience preferred
- Experience with property management systems (Springer Miller a plus)
- Proficiency in Microsoft Office (Word, Excel)
- Strong communication and phone skills
- Detail-oriented with strong organizational abilities
- Ability to multitask in a fast-paced environment
Work Environment
- Indoor office or call center setting
- High-volume phone and reservation environment
- Team-oriented, guest-focused atmosphere
About Lake Lawn Resort
Located on Delavan Lake, Lake Lawn Resort is a premier destination offering a wide range of guest experiences. The reservations team plays a critical role in shaping the guest journey from the very first interaction.
Disclaimer
This role includes a variety of responsibilities to support daily operations.
Lake Lawn Resort's 275 wooded acres are situated along two miles of beautiful Delavan Lake shoreline. Founded in 1878, we have been one of Wisconsin’s most popular and historic destinations for both leisure and business travelers alike.
With a rich history of traditional Wisconsin hospitality, Lake Lawn Resort provides a virtually endless array of fun and exciting activities. From cozy romantic getaways and full-fledged family outings to memory-making meetings and special events, Lake Lawn Resort offers something special for everyone. We are just a short drive from Chicago and it's suburbs, Milwaukee, Madison, and other areas of the midwest, and only twelve miles west of Lake Geneva. We are a big resort that has all the charm, comfort and attentive service of a small inn.
What makes Lake Lawn Resort in Delavan, Wisconsin such a desirable destination is the wide variety of leisure and recreational opportunities. First opened in 1921, Lake Lawn’s championship golf is one of the Midwest’s premier golf destinations. Set amid over 250 lush, tree-lined acres, the course was masterfully re-engineered in 1990 by renowned architect Dick Nugent, and is best known for its stately oaks, deep sand bunkers and subtle undulations.
Our newly remodeled 9,000-square-foot Calladora Spa is one of Lake Geneva, Wisconsin area’s most relaxing and unique spas. It's perfect for private gatherings, retreats, bachelorette and bridal parties, and is a perfect compliment to meetings and corporate events.
Founded
1878
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Delavan, Wisconsin
Lake Lawn Resort's 275 wooded acres are situated along two miles of beautiful Delavan Lake shoreline. Founded in 1878, we have been one of Wisconsin’s most popular and historic destinations for both leisure and business travelers alike.
With a rich history of traditional Wisconsin hospitality, Lake Lawn Resort provides a virtually endless array of fun and exciting activities. From cozy romantic getaways and full-fledged family outings to memory-making meetings and special events, Lake Lawn Resort offers something special for everyone. We are just a short drive from Chicago and it's suburbs, Milwaukee, Madison, and other areas of the midwest, and only twelve miles west of Lake Geneva. We are a big resort that has all the charm, comfort and attentive service of a small inn.
What makes Lake Lawn Resort in Delavan, Wisconsin such a desirable destination is the wide variety of leisure and recreational opportunities. First opened in 1921, Lake Lawn’s championship golf is one of the Midwest’s premier golf destinations. Set amid over 250 lush, tree-lined acres, the course was masterfully re-engineered in 1990 by renowned architect Dick Nugent, and is best known for its stately oaks, deep sand bunkers and subtle undulations.
Our newly remodeled 9,000-square-foot Calladora Spa is one of Lake Geneva, Wisconsin area’s most relaxing and unique spas. It's perfect for private gatherings, retreats, bachelorette and bridal parties, and is a perfect compliment to meetings and corporate events.
Founded
1878
Company size
201-500 employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Delavan, Wisconsin
