Rentals Shift Supervisor
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Mount Southington
Bristol, CT, US
Summary
The Rentals Shift Supervisor oversees the daily operations of the rental department, including fitting and maintaining ski and snowboard equipment. They are responsible for leading staff, managing inventory, and ensuring a high-quality guest experience through efficient service.
Job Description
Job DetailsJob Location: Plantsville, CT 06479Position Type: SeasonalJob Shift: Primarily IndoorsJob Category: RentalsPosition Summary
The Rentals Shift Supervisor is responsible for fitting, adjusting, and maintaining ski and snowboard equipment to ensure a seamless and enjoyable guest experience. This role serves as a shift supervisor and helps to maintain the organization, efficiency, and people in the rentals department during assigned shifts. This position requires strong customer service skills, attention to detail, strong leadership, and the ability to work efficiently in a fast-paced mountain environment.
Key Responsibilities
Greet guests in a friendly and professional manner
Assist guests in selecting appropriate ski or snowboard equipment based on guest-provided information, including measurements and self-identified ability level, in accordance with established Internal Operating Procedures (IOPs) and manufacturer guidelines
Assist guests with finding appropriate skis or snowboards
Educate guests on equipment and proper use
Adjust ski and snowboard bindings according to manufacturer guidelines
Perform visual and functional inspections of all rental equipment
Maintain a clean and organized rental shop environment
Assist with inventory tracking and storage
Report missing or damaged equipment to Rentals Manager and Equipment Control Coordinator
Perform ski and snowboard waxing as needed
Perform opening and closing responsibilities as outlined by Rentals Manager
Administer employee coaching and disciplinary documentation in accordance with company policies
Assign work and coordinate employee activities to ensure efficient operations
Adjust staffing levels based on business needs, including releasing employees early when appropriate and/or calling in additional staff for coverage
Complete required training as assigned by mountain leadership
Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period
Other duties as assigned by mountain leadership
Qualifications, Requirements, and CompensationQualifications
Must be 18 years or older
Basic mechanical aptitude or willingness to learn
Strong communication and teamwork skills
Proficient in Microsoft Suite (Excel, PowerPoint, Word, Outlook) and quickly able to learn new technology
Proficiency with computers, POS systems, and inventory software
Positive attitude and customer mindset
Ability to work in a fast-paced, high-volume environment
Ability to work flexible schedules, including weekends, nights, and holidays
Must be eligible to work in the United States
Successful completion of background check
Work Environment & Physical Requirements
Ability to stand for extended periods of time and perform repetitive physical tasks
Ability to work in an indoor location subject to temperature fluctuations, drafts, and intermittent exposure to outdoor weather conditions due to frequent operation of exterior doors
Ability to lift up to 50 lbs
Compensation & Benefits
Compensation: $19/hour
Benefits: Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy)
