Rental Technician

Job DetailsJob Location: Arizona Snowbowl - FLAGSTAFF, AZ 86002Position Type: Seasonal 

Purpose of the position:

Responsible for sizing and fitting guests with proper ski/snowboard equipment and providing excellent guest service to ensure a great customer experience. Not only does a rental technician prepare rental equipment for the guest, they are also responsible for informing the guest on how to properly use the equipment and answer any questions guests may have. A rental technician must be friendly and helpful to both teammates and guests.

 
Qualifications 

Essential Functions:

Basic knowledge of Arizona Snowbowl
Assist teammates with the setup and break down of the rental shop
Assist guests with boot selection and proper fitting 
Obtain current binding certifications for companies carried in the shop (Tyrolia, Elan, Look, etc) 
Issue proper equipment according to training, information given and customer's request
Adjust equipment in accordance with manufacturer's specifications. 
Uphold Snowbowl policies and procedures 
Effectively answer guest questions in regards to ski area, rental procedures, and equipment 
Responsible for contributing to inventory management. Retrieve and return equipment from various locations, lost and found equipment logs, etc. 
Inspect snowboards, skis, bindings, boots, helmets and poles for damage, malfunction, and compatibility
Ability to work in a fast paced environment
Possess excellent teamwork skills
Keep a clean and tidy work space 
Any other reasonable tasks and duties as assigned for the success of the company wide operations

NOTICE:  This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.

Education / Training / License(s) / Certification(s) Requirements:

Certification of proper helmet fitting and safety (Provided by Manager) 
SDS Certification (Provided by Manager) 
Training in proper boot fitting (Provided by Manager) 
Certifications through proper ski companies (Provided by Manager) 
Must attend all training hosted by rental manager and supervisor 

Physical Requirements:

Able to stand for long periods of time
Lifting up to 25 pounds 
Cleaning/maintaining lodge and department areas such as tech stations, boot and ski racks, common areas, ect
Snow and Ice removal as required 

Competencies Required:

Product Knowledge
Great people skills 
Basic computer knowledge  
Attention to detail and organization of the rental shop