Rental Sales/Service - BTU Building Materials

Job DetailsJob Location: BTU - Las Vegas, NM 87701Job Category: BTU Building MaterialsRental Sales & Service Specialist

What You’ll Do

Greet and assist customers, providing expert guidance on hardware products, power tools, and machinery
Process rental orders, including agreements, payments, and deposits, and verify customer info
Coordinate equipment pick-up and return logistics to ensure smooth transactions
Promote related products, upsell special offers, and highlight the Do It Best rewards program to foster customer loyalty
Answer phone calls professionally and address customer inquiries
Follows company standards and procedures to ensure efficient operations and meet customer expectations
Maintain a thorough knowledge of rental inventory, including features and benefits, and provide product demonstrations
Assist customers with troubleshooting and resolving issues related to rented equipment
Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities
Resolves customer issues with the support and guidance of management
Keep the work area clean, organized, and safe for both customers and staff
Perform other tasks as assigned by management

What You’ll Bring:

Proficiency in using computers and operating point-of-sale (POS) systems
Proven experience in hardware/lumber sales, retail, or a related field is preferred
Strong knowledge of hardware products, applications and troubleshooting techniques desired 
Product knowledge and technical aptitude to assist customers with rented items
Valid Driver's License
Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values
Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible
Strong interpersonal skills with the willingness to consistently provide superior customer service skills
Physical ability to lift and carry items weighing up to 75 pounds (with or without assistance), as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift
Availability to work a flexible schedule, including weekends, to accommodate the needs of the business

What’s It Like To Work for Nation’s Best? 

Teamwork: All of our positions, in all of our stores, are hands-on. We work together, whenever necessary, to ensure a positive customer experience every time, every day. 
Support: We have local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate. 
Autonomy: We empower entrepreneurial spirit in all our associates. 
Relationships: We believe the core of our business is the relationships we build.  
Continuous Improvement: We are focused on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.  
Efficiencies: We maximize efficiency through best-in-class technology and consistent business practices nationwide. 
Growth Mindset: We are focused on long-term growth, both in our associates and the company. 
Atmosphere: This is not a suit-and-tie environment. We roll up our sleeves and get the job done. 
Community Service: Our divisions and associates are committed to serving and contributing to the communities in which we live and work.  
Safety: We strive to provide a work environment that is safe and healthy for all of our associates and customers. We want everyone to go home in the same condition in which they came to work that day.  

 
Qualifications