Rental Check-In Agent

Overview

The Rental Check-In Agent is the first point of contact for guests arriving at the rental shop, responsible for creating a warm, efficient, and sales-focused check-in experience. This role checks guests in, verifies online reservations, and processes payments for rentals, lesson packages, lift tickets, and retail items. Strong knowledge of The Summit’s product offerings is essential — this position actively shares that knowledge with guests and looks for opportunities to recommend upgrades, lessons, lift tickets, and retail items that will enhance their day on the mountain.

Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is a lot to do all year long.

Responsibilities

Job duties may include, but are not limited to:

Long Term Thinking

• Track where delays occur during peak times and propose ideas to management for long term improvements. 
• Note inefficiencies in the rental POS and tracking process to hel management refine to products and how they are being sold.

Excellence in Execution

• Check guests in efficiently and accurately, verifying reservations, rental agreements, and required paperwork including waivers and identification.
• Process rental returns, inspect returned equipment for damage, and update inventory and reservation systems accordingly.
• Operate point-of-sale and reservation software to process payments for rentals, lesson packages, lift tickets, and retail items.
• Maintain an organized, efficient check-in flow to minimize guest wait times, especially during peak periods.
• Complete opening and closing duties, including assisting with rental returns and cleaning the check-in area for the next shift.

Attitude is Everything

• Greet every guest with a positive, energetic, and welcoming attitude, setting a great first impression for their day at The Summit.
• Maintain a calm, professional, and solutions-focused attitude during high-volume periods and when handling guest concerns.

Develop Great People

• Share product knowledge and check-in best practices with new and seasonal team members to help build a knowledgeable, guest-ready team.

Serve First

• Actively sell and upsell rental upgrades, lesson packages, lift tickets, and retail items, using strong product knowledge to make personalized recommendations that enhance each guest's day.
• Provide guests with detailed information about rental options, lesson offerings, lift ticket products, retail items, and the base area layout to help them plan their day.
• Answer guest questions and resolve check-in issues promptly and professionally, ensuring a smooth start to their visit.

Qualifications

What we are looking for:

Required

• Must be at least 18 years old.
• Strong communication and guest service skills.
• Basic computer and point-of-sale system skills.
• Ability to multitask in a fast-paced, high-volume environment.
• Strong knowledge of rental equipment, lesson packages, lift tickets, and retail items, or the ability to quickly learn The Summit's product offerings.
• Must wear the provided uniform and name tag at all times while on shift.

Preferred

• Previous experience in guest service, sales, retail, or ski/snowboard rental operations.
• Familiarity with rental software, reservation systems, and point-of-sale systems.

Click Here for Full Job Description 

Join our team and enjoy The Summit Experience! 

Wage and Benefit Info:

The wage range for this positions is:  from $21.00-23.00/hr

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2-year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers.  Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.