Rental Cashier, Winter 26/27

Seasonal

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

• + Free Alterra season pass for spouse and dependents 25 & under

• 50% off window ticket price at IKON partner resorts

• Free access to Alterra Mountain destinations during time off

• Free ski-referral letters for employees to use at other mountain resorts during time off

• Free friends & family day-ski vouchers (Periodic allotment)

• Discounts on Ski & Snowboard Lessons

• Discounts on Ski & Snowboard Rentals

• Discounts on Gear Tune-Ups

• Discounts on Food & Beverage

• Discounts at Crystal Mountain Retail shops

• Free Crystal branded swag

• Pro deals on gear with 100s of brands

• Discount Marketplace

• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

• Employee-only Night Skiing events

• Employee Housing Available for eligible positions

• Accrued paid time off for eligible positions

• Group health insurance for eligible positions

• 401K benefit and generous match with immediate vesting for all staff members over 18

• Opportunities for growth, advancement, and year-round employment

Position Title: Rental Cashier   

Business Unit: Rentals   

Position Reports to:  Rental & Retail Sr. Managers

Positions Reporting to this Role: None  

Location: Crystal Mountain, Washington  

Wage Range:  $20.00 -$21.00 

FT & PT positions available

RESORT OVERVIEW, CULTURE AND VISION    

Crystal Mountain is the Pacific Northwest’s premier destination for skiers, snowboarders, and summer adventurers.  We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands.   

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. 

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.    

We are here to shape the future of mountain adventure. 

We Embrace Empowerment 

We Honor Authenticity 
We Cultivate Collaboration 

We Prioritize Purpose 

JOB SUMMARY 

Crystal Mountain is seeking energetic, dependable, and guest-focused individuals to join our Rental Team. As a Rental Cashier, you will be one of the first and last points of contact for our guests, creating a welcoming and efficient rental experience from check-in through equipment return. 

The ideal candidate is friendly, organized, and thrives in a fast-paced environment. Rental Cashiers assist guests throughout the rental process by accurately processing transactions, managing reservations, recommending rental products and accessories, and providing exceptional customer service. Success in this role requires strong communication skills, attention to detail, the ability to multitask, and a commitment to creating memorable guest experiences. 

ESSENTIAL DUTIES 

• Welcome guests and provide exceptional customer service throughout the rental experience.  

• Accurately process rental transactions, retail purchases, reservations, and payments using the point-of-sale (POS) system.  

• Assist guests in selecting the appropriate rental equipment based on age, ability level, terrain preference, and current conditions.  

• Recommend upgrades and additional products, including High Performance and Demo equipment, helmets, outerwear, accessories, and other rental add-ons.  

• Answer guest questions regarding rental equipment, pricing, policies, resort services, and mountain information.  

• Verify guest information and ensure rental agreements and waivers are completed accurately.  

• Maintain cash drawer accountability and accurately reconcile transactions.  

• Assist with online reservations, modifications, cancellations, and guest inquiries.  

• Work collaboratively with technicians and rental staff to ensure equipment is prepared and delivered efficiently.  

• Maintain a clean, organized, and professional work environment, including cashier stations, guest waiting areas, and merchandise displays.  

• Restock retail merchandise, rental forms, and operational supplies as needed.  

• Help manage guest flow during peak business periods while maintaining a positive attitude.  

• Resolve routine guest concerns professionally and escalate more complex issues to supervisors when appropriate.  

• Follow all company policies regarding cash handling, safety, security, and guest confidentiality.  

• Support other Rental and Retail operations as business needs require.  

• Perform other duties as assigned. 

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS  

• Ability to learn and effectively use point-of-sale (POS) systems, rental software, and other computer programs.  

• Basic cash handling and mathematical skills.  

• Strong customer service and interpersonal communication skills.  

• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.  

• Ability to learn and retain knowledge of rental equipment, retail products, services, pricing, and promotions.  

• Basic mechanical aptitude and willingness to learn the operation and function of ski and snowboard equipment.  

• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.  

• Ability to work independently while contributing to a collaborative team environment.  

• Excellent attention to detail and accuracy when processing transactions and reservations.  

• Ability to remain calm, positive, and professional during busy periods and while resolving guest concerns.  

• Ability to stand and walk for extended periods throughout the workday.  

• Ability to lift and carry up to 30 pounds and perform repetitive bending, reaching, and lifting.  

• Ability to work a flexible schedule, including weekends, holidays, evenings, and peak vacation periods.  

• Willingness to work in a winter resort environment and adapt to changing business needs.  

• Previous skiing or snowboarding knowledge is preferred but not required. 

PHYSICAL DEMANDS AND WORKING CONDITIONS 

• This position requires us to work evenings, weekends and holidays while in operation. 

• Manual dexterity to operate a computer and other common office equipment on a constant basis. 

• Ability to work for extended periods of time standing, reaching, and speaking on a constant basis. 

• Math, cash register and currency skills 

• Positive attitude with strong guest services and communication skills a must 

• Abides by all Crystal Mountain employment guidelines 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. 

An Equal Opportunity Employer