REMOTE - Telephone Service Representative

Job
Title:  Telephone
Service Representative
Location:   Remote

We
are seeking a dedicated and detail-oriented Telephone
Service Representative to join our remote team. In this role, you will be the first point
of contact for our clients, providing timely and professional
customer support. Your primary responsibility will be to answer
incoming calls, respond to customer inquiries, resolve issues, and
provide information on behalf of our clients.

As
a remote team member, you must be comfortable working
independently, demonstrating reliability and excellent
communication skills. You will need to adapt quickly to varying
client needs and call volumes while adhering to company policies
and procedures. We strive to deliver an exceptional level of
service, and you will play a crucial role in helping us meet those
standards by delivering outstanding support to our clients.

This
is not a telemarketing or sales position—your focus will be on
service, not selling.

Responsibilities:

• Handle customer inquiries via phone in a
  courteous and professional manner.
• Provide accurate information to clients,
  maintaining a customer-service-driven approach.
• Ensure proper documentation and data entry
  after each interaction.
• Maintain exceptional attendance and
  punctuality.
• Uphold professional phone etiquette and a
  positive attitude.
• Adhere to company policies, including
  maintaining a drug-free work environment.

Requirements

Technical
Requirements for Work from Home:

Windows
Machines:

• Windows 11 Pro.
• 16GB of RAM.
• Quad-core processor
  with a CPU speed of at least 2.5 GHz.

Mac
Machines:

• Supported versions of
  macOS with all updates.
• Minimum of 16GB of
  RAM with an M series chip.

All
Computer Set-Ups Must Have:

• Dual monitors (19”
  each) with widescreen recommended for better software
  experience.
• Dedicated internet
  connection with minimum speeds of 7 Mbps download / 3 Mbps
  upload.
• Ethernet connection
  required (Wi-Fi and satellite are not acceptable).
• No data caps on
  internet usage.
• A webcam for
  meetings, training, and quality monitoring.
• A noise-canceling
  headset to maintain clear communication with customers.
• Must have antivirus
  protection (Windows Defender is not allowed).

Benefits