Remote - Technical Support Advisor

Company Description

Join VXI

VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines.

At VXI, we invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader.

VXI is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Reasonable Accommodations: VXI provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you need an accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources consistent with applicable law.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor! 

Location: Remote Call Center 

Join Us as a Technical Support Advisor! 

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! 

What You’ll Be Doing: 

Customer Service Excellence: 

• Handle customer inquiries via phone, delivering tailored solutions to technical issues. 

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. 

Technical Support & Troubleshooting: 

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. 

• Use multiple systems to research and deliver efficient, real-time solutions. 

Adaptability in Communication: 

• Connect with a diverse range of customers by adjusting your communication style to meet their needs. 

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. 

Team Collaboration: 

• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals. 

What You’ll Get: 

Competitive Pay: 

• $17.31 per hour, with opportunities for performance-based incentives. 

Comprehensive Benefits: 

• Full health insurance package, including medical, dental, and vision coverage. 

Cell Phone Perks: 

• $25/month per line for unlimited phone, text, and data (restrictions may apply). 

Training and Growth: 

• Paid training to set you up for success. 

• Career advancement opportunities with a globally renowned leader in technology innovation. 

Referral Bonuses: 

• Earn ongoing bonuses for referring new employees through our Referral for Life Program. 

Supportive, Inclusive Environment: 

• Thrive in a dynamic virtual work environment with a team that’s dedicated to your success. 

• Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. 

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions. 

• Ergonomics: A comfortable desk setup with all necessary equipment. 

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. 

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Qualifications

What We’re Looking For: 

Customer Service Focus: 

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). 

Technical Enthusiasm: 

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting. 

Resilience Under Pressure: 

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. 

Learning & Growth Mindset: 

• Open to feedback and coaching, with a drive to continuously improve and excel. 

What You Bring: 

• Proven experience in customer support or technical assistance, ideally in a call center setting. 

• Strong verbal and written communication skills. 

• Problem-solving abilities with a flexible, adaptable approach to challenges. 

• Confidence in navigating multiple software tools and systems to resolve issues. 

• A self-motivated attitude with effective time management skills. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

If interested, kindly apply using this official job application: Remote - Technical Support Advisor