Remote Support Professional-FT

Job DetailsJob Location: WILLIAMSPORT, PA 17701Position Type: Full TimeEducation Level: High SchoolThe Remote Support Professional, under the supervision of the Remote Support Manager, is responsible for assisting individuals with developmental disabilities or other special needs in various environments. This role supports clients in their daily living activities, including personal care, household tasks, and community involvement, while fostering an environment of safety, respect, and empowerment.

ESSENTIAL FUNCTIONS

The essential functions of this position consist of the ability to perform basic math functions, write, read, and comprehend what is read. Expressive and receptive language skills are also required in the execution of the responsibilities below. Patience, compassion, and empathy with strong communication and interpersonal skills are essential. Position requires wearing suitable attire (clothing and footwear) that is respectful, practical, and conducive to providing high-quality care. In fulfilling this job, one must possess enough physical mobility to perform general office and administrative work. All the above may be performed with or without reasonable accommodation.

Duties

Be a primary advocate for individuals served by ensuring health, safety, and welfare at all times.
Honor and respect individuals and their personal rights in all aspects of the individual’s lives.
Comply with Hope’s confidentiality policy and all applicable HIPAA regulations.
Function as an appropriate role model and present an acceptable appearance and image when representing the agency.
Exercise common sense and good judgment in all decision making
Implement behavior management plans, provide guidance, and use positive reinforcement techniques to support individuals in managing behaviors.
Support and encourage individuals to participate in recreational, educational, and social activities both within the home and in the community.
Monitor and assist with medical needs, including medication administration and appropriate documentation, and ensure the safety and well-being of individuals.
Report any health or behavioral changes/concerns to supervisors.
Manage challenging behaviors using de-escalation techniques.
Follow behavior intervention plans (if applicable)
Support individuals with household chores such as meal preparation, laundry, cleaning, and maintaining a clean-living environment.
Maintain a safe environment and address potential risks.
Support individuals with transportation to appointments, work, and/or social activities.
Maintain accurate records of the individuals’ activities, such as behavior, health status, and progress in daily logs and reports.
Effectively communicate with individuals, families, and staff. Report any incidents, concerns, or updates regarding individuals’ well-being or behavior.
Support individuals in developing life skills and promoting independence in daily routines, social interactions, and personal decision-making.
Collaborate closely with other staff members to ensure a coordinated approach to care and support for individuals. Ensure full compliance with Integration, Everyday Lives, Hope Enterprises, Inc. Policy and Procedures and current ODP practices and philosophies. 
Notify and consult with supervisor when additional support is needed. Utilize the On-Call System as appropriate.

Specific to:  Remote Support Services: 

Be awake at all times to provide support through monitoring alerts from the technology and/or to provide direct virtual support to individuals as scheduled or needed. 
Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing. 
Notifies and coordinates with emergency personnel when required. 
Troubleshoots technology issues with remote support systems in the homes and escalate issues if necessary. 
Provides ongoing training with technology to individuals served to engage them to utilize in-home devices. 
Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed. 
Provides remote support to individuals remotely throughout assigned region.   

Other Duties

Accept temporary work assignments.
Attend and participate in scheduled training and meetings.
Perform other duties as required or assigned.

HOURS:  This is a non-exempt position. Responsible to work 20-40+ hours per week (as applicable to position) with flexible hours as required by program needs and may include evenings, weekends, and holidays.

IMMEDIATE SUPERVISOR: Remote Support Manager

POSITIONS SUPERVISED:  None
Qualifications
High school diploma or General Educational Development (GED) Certificate. 
Experience in human services is preferred, or an equivalent combination of experience and training is acceptable. 
All staff must be at least 18 years of age.
A valid driver’s license is required unless programmatic circumstances permit. Proficiency with technology is required.