Remote Service Trainer
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Tigercat | MacDonald Steel
WA
Summary
The trainer is responsible for designing, developing, and delivering in-house training programs for employees, customers, and dealership staff. They must also conduct training needs analyses and stay updated on legislative and product changes to ensure compliance and effective instruction.
Job Description
Tigercat is seeking a Remote Service Trainer within a manufacturing organization that builds heavy, off-road equipment used in the forestry industry, is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students.
Job Duties
- Design, develop, maintain and deliver in-house training programs.
- Conduct training needs analyses, ensuring all compulsory compliance needs are met.
- Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs.
Skills and Experience
- Proficiency in presenting information in a clear and engaging manner to both small and large groups
- Ability to build rapport and work well with diverse groups of people
- Must be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
- Effective English communication skills (both written and verbal) with a pleasant and professional attitude
- Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detail
- Strong organization, time management, teamwork and teambuilding skills
Qualifications
- Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repair
- Possess mechanic or millwright license, Engineering diploma or degree or similar education is an asset
- Strong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systems
- Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
- Proficient in MS 365 including Outlook, Word and Excel
- Valid Passport, up-to-date vaccination status and ability to travel - worldwide and on short notice
- Required to travel locally and internationally
- Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset
What We Can Offer You:
- Compensation: Base salary of $85,000 to $95,000 per year, based on experience, skills, and qualifications.
- Benefits: Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits; employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits.
- Retirement Savings: 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.
- Paid Time Off: 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.
We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.
Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!
Only those selected for interviews will be contacted.
We thank you for your application!
