Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
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Intellipet
US
Summary
The Retention Specialist will manage customer cancellation requests via phone, email, and chat to improve satisfaction and retention. They are also responsible for managing scheduling and tracking cases to ensure client needs are met.
Job Description
Remote Retention Specialist (Call Center – Customer Retention & Save Calls)
💼 Full-Time | Remote
💰 Pay: $15–$16/hour
🕒 Schedule: 40h weekly within 7 AM – 11 PM CST
📍 Location: Remote
Start Date: 10/26/26
About the Role
SAPS LLC is hiring Retention Specialists to join our remote call center team.
In this role, you’ll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.
What You’ll Do
•Provide support via phone, email, and chat
•Resolve cancellation requests with tailored solutions
•Assist clients based on needs
•Manage scheduling and case tracking
Minimum Requirements
•Experience in retention, customer service, or call center roles
•Strong negotiation and problem-solving skills
•Ability to de-escalate and retain dissatisfied customers
•Comfortable handling high call volume
•Reliable internet and distraction-free workspace
Why Join Us
•Work from home full-time
•Make a real impact helping dogs and owners
•Collaborative and supportive team environment
Benefits
•Health, Dental, Vision, Disability, and Life Insurance
•Paid Time Off
•401(k) Match
•Employee Assistance Program
Hiring Process
Applicants must complete an assessment through Test Gorilla prior to interviews.
