Remote - Patient Financial Services Coordinator

This position is responsible for coordinating PFS initiatives, facilitating process improvement, and providing value-added support to PFS leadership, including cultivating strong working relationships between various departments and staff members to promote a collaborative environment. Assignments and oversight for the position will come primarily from the PFS Manager. The incumbent will work with PFS management to assist in developing and reinforcing effective business practices within medical billing, insurance follow up, denials/appeals, and/or payment validation.

Responsibilities

• Collaborates with PFS manager to map existing processes, facilitate process improvement, assist with readiness assessments, assists with identifying and creating approaches to implement change and/or updates, suggesting necessary resources, and identifying necessary actions to complete projects. Assists with oversight into development plans and execution of plans to improve standards and departmental processes throughout assigned PFS teams.
• Serves as “project manager” on projects such as PFS initiatives and on-going staff training/education to be provided to multiple PFS teams. This includes but is not limited to: one-on-one and group caregiver training meetings and educational group meetings.
• Maintains continuity of work operations by coordinating, assessing, documenting and communicating needed actions to management, identifying irregularities, and documenting continuing needs. Serves as a communication point for PFS caregivers, other departments, and PFS management.
• Provides frequent communication through status updates, reports, and project summaries to PFS manager; at the direction of the PFS Manager, creates and delivers presentations as needed.
• Performs as a proxy to The PFS manager when needed.
• Identifies and helps coordinate change management process for PFS by assisting with communication plans, initiatives, and methods. This will create conditions for smooth transitions when PFS caregivers must adapt to various changes- technology, job processes, and organizational changes.
• Assists RCIRR Leadership with developing and coordinating revenue cycle training and education programs.
• Maintains continuity with internal relationships for multiple PFS and hospital/clinic departments to ensure support and participation in PFS initiatives.
• Attend appropriate PFS meetings to capture follow-up items, and coordinates with appropriate leadership for resolution.
• Carries out other assignments or special projects as directed by the PFS Manager.
• Acts as a mentor to all caregivers.
• Proactively researches and understands payer policies and contracts and accurately provides updated information to the PFS teams and Leadership.
• Collaborates with other departments within revenue cycle to validate payer contract information is correctly loaded within the software system and that the payers are reimbursing per their contracted rates.

Education

• H.S. Diploma - Required
• Associate's Degree - Preferred

Work Experience

• 2 Years - 2-5 years of non-clinical healthcare experience in revenue cycle - Required

Licenses and Certifications

• Upon Hire

Travel Requirements

• No traveling will be required - No

Remote States: Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time.

Qualifications

Skills and Abilities

Essential Technical/Motor Skills

• Excellent written and verbal communication skills
• High degree of organizational skills
• Fine motor skills
• Capable of working in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Ability to input and interpret data

Interpersonal Skills

• Ability to professionally communicate, interact, and cooperate with peers, management and senior leadership in a high functioning work environment.
• Self-directing with the ability to work with little supervision.
• Displays a friendly, positive attitude, and able to demonstrate tact and patience.

Essential Physical Requirements

• Sitting for possible long periods of time

Essential Mental Abilities

• Ability to manage, organize, prioritize, and multitask
• Ability to identify, analyze, and effectively address complex issues
• Ability to evaluate and comprehend information and recognize trends
• Excellent problem solving and interpersonal skills

Essential Sensory Requirements

• Hearing, speaking, and visual skills.

Exposure to Hazards

• Normal office environment.

Other Skills and Abilities

Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.

Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.