Remote Parts & Inventory Customer Support Agent

About the Role

Location: Remote – Michigan residents

If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home.

As a remote Parts & Inventory Customer Support Agent at Morley, you'll help dealerships before and after the sale, assisting with orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer.

Bring your sense of detail and background in customer service, technical knowledge or a degree, and we'll train you remotely to help you succeed in your role. 

What You’ll Do

• Interact with dealerships using telephone and email
• Log calls and update records
• Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
• Serve as the primary contact for dealership service departments and the client’s customer breakdown department
• Manage cases, tracking the many interactions 
• Escalate inquiries to product support, billing, sales, orders or return / repair claims if needed
• Conduct outbound calls to respond to submitted questions
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats and emails) while keeping a positive and upbeat attitude

Questions Before You Apply?

• Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
• Chat hours:
  • M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
  • Closed on some holidays. TA will respond to after-hours questions the next business day.
    

Skills for Success

Required Skills

• Able to:
  • Effectively complete complex tasks
  • Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative
  • Generate innovative solutions to complex problems
• Skills needed:
  • Basic automotive knowledge
  • Case handling skills
  • Interpersonal and communication
  • Organization
    

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• Education and experience: 
  • Bachelor’s degree with 2+ years of customer service experience or technical product knowledge
  • Or, master’s degree in lieu of experience
  • Or, a high school diploma or equivalent with 4+ years of customer service experience or technical product knowledge
• Available to work shifts taking place between these hours of operation: 
  • Monday - Friday, 8 a.m. - 6 p.m. Eastern time (7 a.m. - 5 p.m. Central / 6 a.m. - 4 p.m. Mountain / 5 a.m. - 3 p.m. Pacific)
  • No late nights or weekends
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy