Remote Mortgage Customer Service Representative (NC Residents Only)
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PlusOne and Gemini Family of Companies
NC
Summary
Handle inbound calls from homeowners to assist with payments, escrow accounts, and general servicing inquiries. Document all interactions accurately in company systems while maintaining strict compliance with financial information protocols.
Job Description
Remote Mortgage Customer Service Representative (NC Residents Only)
Pay: $16/hour base + performance bonuses
Schedule: Full-time, Monday–Friday | Assigned shifts between 6:00 AM – 8:00 PM MT
Location: 100% Remote – NC residents only
Join a High-Performance Team at PlusOne BPO
We’re building a high-performance, accountable team that takes ownership and delivers consistent results.
If you’re reliable, focused, and motivated to improve every day—you’ll thrive here.
Support our trusted mortgage partner helping homeowners resolve important account questions in a structured, professional environment.
What You’ll Do
- Handle inbound calls from homeowners with professionalism and efficiency
- Assist with payments, escrow accounts, account status, and other servicing inquiries
- Deliver clear, high-quality customer service
- Document all interactions accurately in our systems
- Escalate complex issues to specialized teams when needed
- Maintain strict compliance when handling sensitive financial information
This is a high-focus, back-to-back call environment where consistency, time management, and attention to detail are key.
What We’re Looking For
- Strong customer service and communication skills (phone-based experience preferred)
- Ability to stay focused and productive in a remote setting
- Comfortable managing continuous inbound calls
- Coachable, open to feedback, and committed to growth
- Basic computer skills and ease navigating multiple systems
We’re seeking people who take ownership, stay disciplined, and follow through on commitments.
Remote Work Requirements
- Quiet, distraction-free workspace
- Reliable high-speed internet
- USB headset
- Company-provided computer equipment
Compensation & Benefits
- $16/hour base + performance bonuses
- Health insurance
- 401(k)
- Paid training and ongoing development
- **Clear path for growth into more advanced support roles**
Apply Now
We are hiring immediately for multiple positions.
If you’re ready to take ownership of your performance and grow in a structured, professional environment—we want to hear from you
PlusOne Company is a unique sales center, providing the highest conversion rates in the competitive Direct Response industry. We are selective in our choice of products and agents. We have a unique understanding of the inbound soft sale technique, and our ability to train and promote top conversion in our sales force has proven to be the best. "PlusOne" is more than a name; it is our driving principle. One more sale, one more percentage, one more successful DR campaign.
Founded
2008
Company size
201-500 employees
Industry
Telecommunications
Org type
Privately Held
Headquarters
St George, Utah
PlusOne Company is a unique sales center, providing the highest conversion rates in the competitive Direct Response industry. We are selective in our choice of products and agents. We have a unique understanding of the inbound soft sale technique, and our ability to train and promote top conversion in our sales force has proven to be the best. "PlusOne" is more than a name; it is our driving principle. One more sale, one more percentage, one more successful DR campaign.
Founded
2008
Company size
201-500 employees
Industry
Telecommunications
Org type
Privately Held
Headquarters
St George, Utah
