Remote Luxury Wine Specialists
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Inktel Contact Center Solutions
FL
Summary
Provide high-end customer support via email and telephone to consumers and third-party distributors. Act as a brand expert to assist with orders, product inquiries, and complaint resolution.
Job Description
Our team is opening positions for customer-service professionals seeking an opportunity to work with the largest luxury group in the world. We are looking for enthusiastic candidates eager to provide “first-class,” customer service that stands apart from the rest of the industry.
This team will work remotely for our luxury brand clients. Team members will provide “white-glove,” assistance via written correspondence (email) and telephone support directly to consumers as well as third-party distributers. As a representative of the brand, team members will become experts on client products and services in order assist customers with orders, product inquiries, and troubleshooting issues/complaints.
We are hiring for our shift of 11 AM to 8 PM EST, Monday thru Friday (some weekends may be required during busy season). (Shift bids will be available at a later date according to performance.)
THE PERKS Speaking from our experience, we joined this company because of the opportunity. We stay because of the people. But these perks also help:
- Pay Rate $16/hr,
- Growth potential. We hired all throughout COVID and are still growing.
- We are obsessed with promoting from within--learn to lead others and take that next career step.
- Employee wellness, community service opportunities and team engagement programs.
- An environment of diversity and inclusion.
- Paid Training
YOUR PROFILE
- Well-spoken, quick thinker.
- High communication skills (written and verbal).
- Energetic and enthusiastic.
- High personal standards of excellence.
- Eager to be successful, driven to win.
- High-end retail experience a plus.
- Experience with wine and spirits is a plus.
Salary:
The compensation package for this position includes a base hourly pay plus sales & performance incentives.
Our Company
Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.
Our Mission
Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry.
Our Solution
The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation.
Inktel Solution Suite comprises the following operational areas:
• Sales & Revenue Enhancement
• Revenue Protection
• Customer Support
• Sales Lead Management
• Field Sales Support
• Account Management
• Multi-Lingual Support
• Retention & Loyalty
• Seasonal & Peak Support
• Personalized Self Service
• Multi-Channel Email, Chat, & Mobile
• Social Engagement Strategy
Founded
1997
Company size
1,001-5,000 employees
Industry
Outsourcing and Offshoring Consulting
Org type
Privately Held
Headquarters
Doral, Florida
Our Company
Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost.
Our Mission
Our Mission is to be our clients’ most valued and trusted business partner. At the heart of our mission is Inktel’s “Passion for People” philosophy which creates an environment for the highest operational performance in our Industry.
Our Solution
The focus of each Inktel solution is to create value for our clients by fully maximizing each customer interaction. This focus has led to the creation of Inktel’s “Customer First” operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation.
Inktel Solution Suite comprises the following operational areas:
• Sales & Revenue Enhancement
• Revenue Protection
• Customer Support
• Sales Lead Management
• Field Sales Support
• Account Management
• Multi-Lingual Support
• Retention & Loyalty
• Seasonal & Peak Support
• Personalized Self Service
• Multi-Channel Email, Chat, & Mobile
• Social Engagement Strategy
Founded
1997
Company size
1,001-5,000 employees
Industry
Outsourcing and Offshoring Consulting
Org type
Privately Held
Headquarters
Doral, Florida