Remote Customer Support & Enrollment Representative

Remote Customer Support & Enrollment Representative

Company: AO | Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible | Work From Home
Experience: Entry Level Welcome | Training & Mentorship Provided
Compensation: Commission-Based | Weekly Pay | Performance Incentives

Build a Career That Gives You More Flexibility, Growth & Opportunity

Looking for a career that gives you the flexibility to work remotely, help people, develop professionally, and create long-term earning potential based on your performance?

AO is expanding our virtual team and seeking motivated, people-focused professionals to join us as Global Remote Client Advisors.

In this role, you'll connect virtually with individuals and families who have requested information about available benefits, help them understand their options, guide them through enrollment, and build lasting client relationships through exceptional service.

Whether you're starting a new career, changing industries, or looking for greater flexibility and advancement potential, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to help you get started.

No previous insurance experience is required.

✓ 100% Remote / Work From Home
✓ Flexible Scheduling
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ No Lead Purchasing Required
✓ Weekly Commission-Based Pay
✓ Performance Bonuses & Incentives
✓ Renewal & Residual Income Opportunities
✓ Comprehensive Training & Mentorship
✓ Leadership & Career Advancement Opportunities

What You'll Do

As a Global Remote Client Advisor, you'll combine customer service, relationship building, benefits education, and consultative insurance sales in a fully virtual environment.

🤝 Connect With Clients

• Meet with clients through scheduled Zoom and phone appointments

• Connect with individuals and families who have requested benefit information

• Ask questions to understand each client's needs and priorities

• Provide a professional and personalized client experience

• Answer questions clearly and accurately

• Build trust through active listening, professionalism, and dependable follow-up

🛡️ Benefits Education & Enrollment

Once properly licensed, you'll:

• Explain available life, accident, and supplemental health insurance options

• Help clients understand coverage features and benefit choices

• Provide needs-based recommendations based on individual circumstances

• Guide clients through applications and enrollment

• Assist with beneficiary information and required documentation

• Help clients understand the coverage they select

• Provide ongoing service and follow-up after enrollment

❤️ Build Long-Term Relationships

Our relationship with clients doesn't end after an initial appointment.

You'll have opportunities to:

• Provide continued client support

• Conduct applicable benefit and policy reviews

• Assist with service needs and updates

• Maintain accurate digital client records

• Build lasting relationships through consistent communication and exceptional service

Why Join AO?

🌎 100% Remote Career

Build your career from home while connecting virtually with clients, teammates, mentors, and leadership.

Enjoy:

• No daily commute

• Virtual client appointments

• Remote training and coaching

• Online team collaboration

• Modern digital systems and technology

• Greater flexibility in managing your professional schedule

Because representatives must comply with applicable licensing, appointment, residency, and insurance regulations, work must be performed from locations where you are legally authorized and appropriately licensed to conduct business.

⏰ Flexible Scheduling

Create greater flexibility in your workday while maintaining the consistency and availability necessary to serve clients and achieve your professional goals.

This opportunity is especially well suited for self-motivated individuals who value independence, accountability, and control over their schedule.

📞 Qualified Client Opportunities – No Traditional Cold Calling

Spend more time helping people and less time searching for prospects.

Representatives connect with qualified client opportunities, including individuals and families who have requested information regarding available benefits.

This allows you to focus on:

• Scheduled virtual consultations

• Benefits education

• Needs-based conversations

• Enrollment assistance

• Relationship building

• Client follow-up and service

No purchasing leads is required.

💰 Weekly Performance-Based Compensation

This is a commission-based opportunity rather than an hourly or salaried position.

Earning opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal and residual income opportunities

• Leadership incentives

• Recognition and achievement programs

• Additional performance-based rewards

There is no predetermined earnings cap on commission-based production.

Individual earnings vary based on activity, production, consistency, performance, and results and are not guaranteed.

📚 Comprehensive Training & Mentorship

No Insurance Experience? That's Okay.

We provide structured training and professional development designed to help motivated individuals learn the business and develop the skills needed to succeed.

Training may include:

• Structured virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Client service development

• Consultative sales training

• Virtual presentation skills

• Enrollment systems and procedures

• One-on-one mentorship

• Weekly coaching and workshops

• Leadership development

• Ongoing professional education

You'll have opportunities to develop transferable skills in communication, customer service, relationship management, organization, presentation, sales, problem-solving, and leadership.

🎓 Licensing Guidance Provided

You do not need to already hold an insurance license to apply.

Because this position involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure.

Licensing guidance and support are provided throughout the process.

📈 Career Growth & Leadership Development

At AO, advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure.

As you develop, opportunities may include:

Client Advisor → Trainer/Mentor → Team Leadership → Management → Advanced Leadership

Leadership development may include:

• One-on-one mentorship

• Coaching and communication development

• Team-building strategies

• Performance management

• Business development

• Leadership workshops

• Professional conferences and networking events

Advancement opportunities are earned through performance and are not guaranteed.

❤️ Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement program

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Professional and union support where applicable

• Leadership development programs

• Modern virtual technology and business resources

• Professional conferences and recognition events

Eligibility requirements and qualification periods may apply.

✈️ Performance Recognition & Incentive Travel

Strong performance may qualify representatives for company-sponsored incentive travel, retreats, leadership conferences, and recognition experiences.

Past or featured destinations may include:

• Cabo

• Cancun

• Tulum

• Las Vegas

• Iceland

• Ireland

• Dubai

• Amsterdam

Incentive opportunities may also include:

• Leadership conferences

• Professional development events

• Team recognition

• Performance contests

• Technology and lifestyle rewards

• Additional achievement incentives

Travel and other incentives are performance-based, subject to qualification requirements, and may change by program period.

Who Thrives in This Role?

We're looking for professionals who demonstrate:

• Excellent communication and interpersonal skills

• Positive, service-focused attitude

• Strong relationship-building abilities

• Self-motivation and personal accountability

• Goal-oriented and performance-driven mindset

• Dependability and professional follow-through

• Strong organization and time-management skills

• Adaptability and problem-solving abilities

• Comfort working independently from home

• Confidence using Zoom and virtual technology

• Coachability and openness to feedback

• Commitment to continuous professional development

• Integrity and a client-first approach

Experience That Transfers Well

Previous insurance experience is not required.

Experience in these areas may translate especially well:

Customer Service • Client Relations • Sales • Hospitality • Healthcare • Education • Recruiting • Retail • Banking • Financial Services • Administrative Support • Account Management • Call Centers • Military Service • Leadership

Recent graduates and motivated career changers are also encouraged to apply.

We value professionalism, work ethic, communication skills, coachability, and potential as much as previous experience.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be legally authorized to work in the United States

• Be physically located within the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating through Zoom and phone

• Be willing to participate in required training and professional development

• Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will complete a brief career overview explaining:

• Position responsibilities

• Client opportunities

• Commission-based compensation

• Insurance licensing requirements

• Training and mentorship

• Benefits and incentives

• Career and leadership advancement

Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.

Ready for More Flexibility, Growth & Opportunity?

If you're looking for a 100% remote career where you can help families, build meaningful relationships, develop professionally, and create long-term earning and leadership opportunities through your performance, we'd like to hear from you.

Apply today with your updated resume to be considered for our Global Remote Client Advisor opportunity with AO.

Work Remotely. Help Families. Build Relationships. Grow Without Limits. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.