Remote Customer Solutions Specialist | Entry Level

Remote Customer Solutions Specialist | Entry Level

Company: AO – American Income Division
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible
Experience Level: Entry Level Welcome | Training & Mentorship Provided

Work From Home. Help Families. Build a Career That Matters.

Are you looking for a meaningful remote career where you can help families, build lasting relationships, and create opportunities for professional and financial growth?

AO is seeking motivated, people-focused professionals to join our expanding virtual team as Remote Family Benefits Consultants. In this role, you'll connect with individuals and families who have requested information about available benefits, help them understand their options, and provide professional support throughout the enrollment process.

This opportunity is ideal for individuals who enjoy working with people, value flexibility, and are motivated by a performance-based environment.

Whether you're starting a new career, returning to the workforce, or bringing experience from customer service, healthcare, hospitality, retail, education, or sales, we'll provide the training, mentorship, and ongoing support needed to help you succeed.

No previous insurance experience is required.

About AO

AO – American Income Division has a long history of serving working families and providing supplemental life, accident, and health insurance benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, our organization is focused on personalized client service, long-term relationships, professional development, and helping families better understand their financial protection options.

Our teams operate in a virtual environment, allowing representatives to serve clients remotely while receiving ongoing training, coaching, and leadership support.

What You'll Do

As a Remote Family Benefits Consultant, you'll serve as a trusted resource for clients seeking information about available benefits and coverage options.

Client Service & Benefits Education

• Conduct scheduled virtual appointments through Zoom and phone
• Connect with clients who have requested information about available benefits
• Learn about each family's needs, priorities, and coverage questions
• Explain supplemental life, accident, and health benefit options clearly
• Answer questions and provide professional, personalized guidance
• Assist clients with applications and enrollment documentation
• Review existing coverage and discuss available options when appropriate
• Provide ongoing customer service and follow-up support
• Maintain accurate digital records and client documentation

Relationship Building

Strong client relationships are an important part of this position. You'll:

• Build trust through professionalism, integrity, and consistent communication
• Listen carefully to client needs and concerns
• Deliver a positive experience before, during, and after enrollment
• Follow up with clients who need additional assistance
• Maintain long-term relationships through continued service
• Help families make informed decisions regarding their available benefits

Qualified Client Opportunities – No Traditional Cold Calling

Rather than spending your day prospecting random consumers, representatives connect with individuals and families who have requested information regarding available benefits.

This allows you to focus on:

• Scheduled client conversations
• Benefits education
• Relationship building
• Enrollment assistance
• Follow-up and ongoing client service

What We Offer

🏡 100% Remote Work

Build your career from home while remaining connected to clients, mentors, and teammates.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Online meetings and training
• Flexible scheduling opportunities

💰 Weekly Performance-Based Compensation

Compensation opportunities include:

• Weekly commission-based pay
• Performance bonuses
• Recognition incentives
• Leadership incentives
• Residual and renewal income opportunities
• Uncapped earning potential based on individual performance

This is a commission-based opportunity rather than an hourly or salaried position. Individual earnings vary based on activity, performance, and results.

Training & Mentorship

📚 No Insurance Experience Required

We provide structured training and ongoing development, including:

• Virtual onboarding
• Product and benefits education
• Client service training
• Enrollment systems training
• Weekly coaching
• One-on-one mentorship
• Communication and presentation development
• Leadership training
• Ongoing professional development

Because representatives assist clients with insurance products, the appropriate state Life & Health Insurance License must be obtained before performing activities requiring a license.

Licensing guidance and training support are provided.

Career Growth & Leadership Opportunities

For motivated professionals interested in advancement, AO offers opportunities to develop skills in:

• Client relationship management
• Communication and presentation
• Training and mentorship
• Team development
• Coaching
• Leadership
• Management and business development

Advancement is performance-based and depends on individual results, professional development, and business needs.

Benefits, Recognition & Professional Resources

Qualifying representatives may have access to:

• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities
• Leadership development programs
• Professional conferences and events
• Performance recognition programs
• Company-sponsored incentive travel
• Virtual technology and business tools

Eligibility and qualification requirements may apply.

Who We're Looking For

Successful candidates typically demonstrate:

• Strong verbal and written communication skills
• Excellent interpersonal and relationship-building abilities
• Genuine interest in helping individuals and families
• Positive attitude and professional demeanor
• Self-motivation and personal accountability
• Strong organization and time-management skills
• Ability to listen and identify client needs
• Problem-solving and critical-thinking abilities
• Comfort working independently from home
• Confidence using Zoom and virtual communication technology
• Coachability and willingness to learn
• Professionalism, integrity, and strong follow-through

Helpful Experience – Not Required

Experience in any of the following areas may transfer well to this opportunity:

• Customer Service
• Client Relations
• Member Services
• Healthcare
• Education
• Hospitality
• Retail
• Sales
• Administrative Support
• Call Center Operations
• Account Management
• Leadership or Management

No previous insurance experience is necessary. We welcome motivated applicants from a variety of professional backgrounds.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to complete required training
• Be willing and able to obtain a state Life & Health Insurance License

Interview Process

Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.

All interviews are conducted through Zoom, providing a convenient and accessible hiring process.

Ready to Help Families & Build Your Future?

If you're looking for a remote career where you can help working families, build meaningful relationships, develop professionally, and create long-term earning opportunities, we'd like to hear from you.

Apply today to be considered for our Remote Family Benefits Consultant opportunity with AO.

Help Families. Build Relationships. Grow Your Career. Create Your Future. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.