Remote Customer Service Representative (Benefits Advisor)
Boost your chances before you apply.
Globe Life AIL - Lisa Russel
Durham, NC, US
Summary
You will conduct virtual appointments to help clients understand supplemental benefits and coverage options. Additionally, you will assist with applications, policy updates, and maintain accurate electronic client records.
Job Description
Remote Customer Service Representative (Benefits Advisor)
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build Your Future with AO
100% Remote | Flexible Schedule | Leadership Development
Are you looking for more than just a job? Do you want a career where you can grow professionally, work from home, and make a meaningful impact?
AO is seeking motivated, service-oriented individuals to join our team as a Remote Customer Service Representative (Benefits Advisor). In this role, you'll work directly with clients who have requested information regarding their supplemental benefits, helping them understand available coverage options while providing outstanding customer service through virtual appointments.
This opportunity is ideal for professionals who enjoy helping others, building relationships, solving problems, and developing leadership skills within a supportive, mentorship-driven organization.
Whether you're beginning your career or bringing experience from customer service, healthcare, retail, hospitality, education, banking, sales, or client support, we'll provide the comprehensive training, mentorship, and leadership development needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, AO is committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, professional development, and performance-based advancement.
Our fully remote work environment promotes collaboration, continuous learning, and career growth without the limitations of a traditional office.
What You'll Do
As a Remote Customer Service Representative (Benefits Advisor), you'll connect with clients who have requested information regarding their benefits and coverage options.
Client Responsibilities
- Meet with clients virtually through Zoom and scheduled phone appointments
- Answer questions regarding available benefits and supplemental coverage options
- Explain products and services clearly, professionally, and accurately
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer support and follow-up communication
- Build strong, long-term client relationships
- Maintain accurate electronic client records and documentation
- Help working families understand the financial protection benefits available to them
- Deliver exceptional customer service throughout every client interaction
Professional Development
- Participate in structured virtual training and coaching
- Develop communication, leadership, and customer service skills
- Learn industry products, systems, and best practices
- Collaborate with team members in a fully remote environment
- Continue growing through mentorship and leadership development programs
What We Offer
100% Remote Work
- Work remotely from anywhere within the United States
- Flexible scheduling after training
- No commuting
- Modern virtual work environment
Leadership Development
- Comprehensive onboarding and training
- Executive-level mentorship
- Weekly coaching and professional development
- Leadership training programs
- Promotion-from-within culture
Weekly Pay & Performance Incentives
- Weekly performance-based compensation
- Performance bonuses
- Leadership recognition opportunities
- Career advancement based on performance
Benefits
Eligible representatives may have access to:
- Medical reimbursement program
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Leadership conferences and professional development events
- Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
- Excellent communication and interpersonal skills
- Strong customer service abilities
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Strong organizational and time-management skills
- Ability to work independently while collaborating remotely
- Professionalism and integrity
- Adaptability and a growth-oriented mindset
- Commitment to delivering exceptional client service
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
- Customer Service
- Customer Support
- Client Relations
- Sales
- Healthcare
- Retail
- Hospitality
- Education
- Administrative Support
- Call Center Operations
No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.
Requirements
Applicants must:
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're looking for a remote career where flexibility, mentorship, professional growth, and meaningful work come together, we'd love to hear from you.
Apply today and begin building a rewarding future with AO while helping working families protect what matters most.
