(Remote) Customer Service Agent
Boost your chances before you apply.
American Income Life Insurance Company
Charleston, SC, US
Summary
Assist members with program inquiries and guide them through the application and enrollment process. Maintain accurate client documentation while providing professional support and staying updated on internal procedures.
Job Description
Join a growing team where communication, initiative, and a commitment to helping others are valued. This remote opportunity is ideal for individuals who enjoy interacting with people, learning new skills, and working toward long-term career development. We provide the training and support needed to help you become confident in the role and continue progressing within the organization.
Day-to-Day Responsibilities
- Assist members with questions regarding their available programs and benefit options.
- Walk clients through the application and enrollment process from start to finish.
- Follow up with members to ensure their questions and requests are addressed.
- Review individual needs and provide clear information on available options.
- Maintain detailed and accurate client files and documentation.
- Keep current with changes to programs, services, and internal procedures.
- Deliver timely, professional support throughout each client interaction.
Ideal Candidate
We’re looking for individuals who are dependable, personable, and motivated to succeed. You should be comfortable communicating with different types of people and managing your responsibilities independently while working remotely.
- Customer-facing experience is welcomed, but prior industry experience is not necessary.
- Confident verbal and written communication abilities.
- Strong listening and relationship-building skills.
- Able to prioritize tasks and manage your schedule effectively.
- Comfortable learning new systems and processes.
- Professional and dependable when working with clients.
- Driven to improve, learn, and take on greater responsibility.
- Works well independently while contributing to a team environment.
Opportunities & Perks
- Step-by-step training to prepare you for the position.
- Ongoing coaching and professional development.
- Weekly compensation.
- Potential to build recurring residual income.
- Performance-based travel opportunities.
- Work entirely from home.
- Advancement opportunities for individuals interested in leadership and management.
- Long-term career development within an expanding organization.
If you’re looking for a remote opportunity where you can develop valuable skills, work directly with people, and pursue greater responsibilities over time, we’d like to hear from you.
Submit your application to be considered and learn more about the position.
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX