Remote - Customer Service Agent
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American Income Life Insurance Company
Richmond, VA, US
Summary
Communicate with members to provide information about benefit options and guide them through the enrollment process. Maintain accurate client records while staying updated on product and program changes.
Job Description
If you enjoy working with people, providing great service, and building meaningful relationships, this opportunity could be a great fit. We’re growing our remote team and looking for motivated individuals who are ready to learn, take on new challenges, and develop their careers in a supportive environment.
Your Role
- Communicate with members to answer questions and provide information about available benefit options.
- Guide members through the enrollment process and provide ongoing support when needed.
- Maintain organized and accurate client records.
- Stay informed about current products, services, and program updates.
- Provide a professional, helpful, and positive experience during every client interaction.
What We’re Looking For
- Previous experience in customer service, sales, hospitality, or another client-facing role is helpful but not required.
- Clear and professional communication skills.
- Strong interpersonal skills and the ability to establish trust with clients.
- Good organization and time-management abilities.
- Comfortable managing multiple responsibilities in a remote environment.
- Reliable, motivated, and willing to take initiative.
- Interest in learning new skills and pursuing professional growth.
- Collaborative attitude and ability to work effectively with a team.
What We Provide
- Comprehensive training and continued mentorship.
- Weekly compensation.
- Opportunity to earn ongoing residual income.
- Company-sponsored travel incentives.
- 100% remote work environment.
- Opportunities to advance into leadership and management roles.
- A supportive team environment focused on long-term development.
Interested in taking the next step? Apply today to learn more about the position, our team, and the career opportunities available.
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX
American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations.
The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport.
American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15)
A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24).
American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people.
If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Company size
5,001-10,000 employees
Industry
Insurance
Org type
Public Company
Headquarters
Waco, TX