Remote Customer Experience Coordinator- Email, Chat, Call
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Essence Journey
Orlando, FL, US
Summary
The coordinator will manage client interactions via email, chat, and phone to provide service guidance and booking support. They will also maintain accurate records and collaborate with internal teams to resolve complex client issues.
Job Description
Job Summary
We are seeking a detail-oriented, client-focused Remote Customer Experience Coordinator to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment.
Requirements
- Must be 18 years of age or older
- Prior experience in customer service, hospitality, or remote support roles is preferred
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities in a remote setting
- Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication
- Must have a reliable internet connection
Key Responsibilities
- Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance
- Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support
- Deliver clear guidance by identifying client needs and walking them through the best available options
- Maintain up-to-date records of interactions and updates within internal systems
- Collaborate with internal teams to help resolve escalated or complex situations professionally
- Ensure a smooth and satisfying client experience through proactive follow-up and support
Work Schedule & Benefits
- 100% remote role with flexible scheduling options
- Daily pay option available
- Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences
- Supportive, growth-focused team environment
- Ongoing training, coaching, and professional development
Equal Opportunity
We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
