Remote Customer Care & Benefits Representative

Remote Customer Care & Benefits Representative

Company: AO – American Income Division of Globe Life
Location: Virginia Beach, VA 23452 | 100% Remote – U.S. Residents Only
Work Arrangement: Work From Home
Schedule: Flexible
Experience: Entry Level Welcome | No Prior Insurance Experience Required
Career Track: Client Success | Benefits | Leadership Development

Launch Your Leadership Career—From Home

Are you looking for more than just your next job? Do you want a career where your performance is recognized, your professional development is supported, and your advancement is based on what you accomplish—not simply how long you've been there?

AO is seeking motivated, goal-oriented professionals to join our growing virtual team as Remote Leadership Development Representatives.

You'll begin by learning the foundation of our business—serving clients, building relationships, explaining available benefits, and delivering an exceptional client experience. As you develop and demonstrate consistent performance, you'll have opportunities to strengthen your skills in mentorship, coaching, team development, and leadership.

Whether you're beginning your career, changing industries, or bringing experience from customer service, healthcare, retail, hospitality, education, sales, or management, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started.

No previous insurance or leadership experience is required.

✓ 100% Work From Home
✓ Flexible Scheduling
✓ Clients Who Have Requested Information
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses & Residual Income Opportunities
✓ Comprehensive Training & Mentorship
✓ Performance-Based Leadership Advancement

About AO

AO operates within the American Income Division of Globe Life, serving working families and members of labor unions, credit unions, associations, and other groups.

Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits while providing professional, ongoing client service.

Since transitioning to a virtual model, our teams have been able to serve clients remotely while staying connected through online training, coaching, technology, mentorship, and team collaboration.

Our culture emphasizes:

• Exceptional client service

• Integrity and professionalism

• Personal accountability

• Continuous learning

• Mentorship and coaching

• Leadership development

• Performance-based advancement

• Long-term professional growth

What You'll Do

As a Remote Leadership Development Representative, you'll gain hands-on client experience while developing the communication, business, and leadership skills needed for future advancement.

🤝 Client Success & Relationship Management

• Meet with clients through scheduled Zoom and phone appointments

• Connect with individuals and families who have requested benefit information

• Ask questions to understand each client's needs and priorities

• Explain available life, accident, and supplemental health insurance options

• Answer questions clearly and professionally

• Help clients evaluate available coverage options

• Assist with applications, enrollment, and required documentation

• Provide ongoing client support and follow-up

• Assist with applicable policy reviews and updates

• Maintain accurate digital records and client documentation

• Build long-term relationships through trust, professionalism, and exceptional service

🚀 Leadership Development – Learn the Business, Then Learn to Lead

Great leadership starts with understanding the client experience.

As you develop proficiency and demonstrate consistent performance, you'll have opportunities to expand your professional skills through:

• Structured leadership development

• One-on-one mentorship from experienced leaders

• Weekly virtual coaching

• Communication and presentation development

• Goal setting and performance accountability

• Coaching and feedback techniques

• Team-building strategies

• Problem-solving and decision-making

• Mentoring newer representatives

• Training and professional development

• Leadership communication

• Business and organizational development

The goal is to help high-performing representatives develop the skills necessary to pursue future mentorship, team leadership, and management responsibilities.

📈 Performance-Based Career Advancement

At AO, advancement is based on performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure.

Potential development opportunities may include:

Leadership Development Representative → Mentor/Trainer → Team Leader → Management → Advanced Leadership

Leadership opportunities are earned through performance and development and are not guaranteed.

🏡 100% Remote Work

Build your career from home while remaining connected to clients, teammates, mentors, and leadership.

You'll benefit from:

• No daily commute

• Virtual client appointments

• Online training and coaching

• Digital collaboration tools

• Remote team meetings

• Flexible scheduling opportunities

• Nationwide professional connections

This environment provides flexibility while still requiring the accountability, consistency, and professionalism needed to achieve your goals and serve clients effectively.

📞 Clients Who Have Requested Information

Rather than relying on traditional cold prospecting, representatives connect with individuals and families who have requested information regarding available benefits.

You'll focus your time on:

• Scheduled client conversations

• Benefits education

• Needs-based consultations

• Enrollment assistance

• Relationship building

• Follow-up

• Ongoing client service

No traditional cold calling is required.

Our approach emphasizes education, professional service, relationships, and helping clients make informed decisions.

💰 Weekly Pay & Performance-Based Compensation

This is a commission-based independent contractor opportunity, not an hourly or salaried position.

Compensation opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal and residual income opportunities

• Leadership incentives as applicable

• Recognition programs

• Additional performance rewards

There is no predetermined cap on commission earnings; however, compensation is directly tied to individual activity, production, consistency, and results.

Individual earnings vary, and no specific level of income is guaranteed.

📚 Comprehensive Training & Mentorship

No Prior Industry Experience Required

You don't need previous insurance or management experience to apply.

We provide development that may include:

• Structured virtual onboarding

• Product and benefits education

• Client-service training

• Enrollment systems and procedures

• Consultative sales development

• Virtual presentation training

• Weekly coaching

• One-on-one mentorship

• Leadership workshops

• Communication development

• Ongoing professional education

We're looking for people with the work ethic, professionalism, coachability, and desire to grow.

🎓 Insurance Licensing

Because this position involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before performing activities that require licensing.

Candidates who are not currently licensed can still apply.

Licensing guidance and support are provided throughout the process.

❤️ Benefits & Professional Support

Qualifying representatives may have access to:

• Medical reimbursement program

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Leadership development resources

• Professional training programs

• Union-supported professional environment, where applicable

• Modern virtual technology and business tools

Eligibility requirements and qualification periods may apply.

✈️ Recognition & Incentive Opportunities

Strong performance may also qualify representatives for:

• Company-sponsored incentive travel

• Leadership conferences

• Professional development events

• Performance contests

• Recognition programs

• Team experiences

• Leadership events

• Additional advancement opportunities

These programs provide additional opportunities to recognize achievement, consistency, growth, and leadership development.

Who We're Looking For

You don't need to arrive as an experienced leader. We're looking for people with the potential and motivation to develop into one.

Successful candidates typically demonstrate:

• Excellent verbal and written communication

• Strong interpersonal and relationship-building skills

• Leadership potential and initiative

• Positive, professional attitude

• Self-motivation and personal accountability

• Strong work ethic and consistency

• Goal-oriented mindset

• Organization and time-management skills

• Adaptability and problem-solving abilities

• Confidence working independently from home

• Ability to collaborate effectively within a virtual team

• Coachability and openness to feedback

• Professionalism and integrity

• Desire for continuous personal and professional growth

Experience That Transfers Well

Previous experience in the following areas may be helpful, but is not required:

• Customer Service

• Client Success

• Sales

• Team Leadership

• Retail

• Hospitality

• Healthcare

• Education

• Recruiting

• Administrative Support

• Account Management

• Financial Services

• Management

• Military Service

• Coaching or Training

No prior insurance or management experience is required.

We value potential, professionalism, communication skills, work ethic, accountability, and willingness to learn.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be legally authorized to work in the United States

• Be physically located within the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable meeting clients through Zoom and phone

• Be willing to complete required training and professional development

• Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified applicants will first complete a brief career overview covering:

• Position responsibilities

• Client-service expectations

• Commission-based compensation

• Licensing requirements

• Training and mentorship

• Leadership development

• Career advancement opportunities

Candidates interested in continuing will then have the opportunity to schedule a live Zoom interview with our hiring team.

All interviews are conducted virtually for convenience and accessibility.

Ready to Turn Your Potential Into Leadership?

If you're looking for a remote career where you can help working families, build valuable professional skills, increase your earning potential, and earn opportunities to advance into leadership, we'd like to hear from you.

Apply today to be considered for our Remote Leadership Development Representative | Client Success & Career Growth opportunity with AO – American Income Division of Globe Life.

Serve Clients. Develop Your Skills. Lead Through Performance. Build Your Future From Home. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.