Remote Client Care Coordinator
Boost your chances before you apply.
Globe Life AIL - Lisa Russel
Cincinnati, OH, US
Summary
The Remote Client Care Coordinator will conduct virtual consultations to educate clients on benefit options and assist with the enrollment process. They are responsible for managing appointments, maintaining digital records, and building long-term relationships through professional and empathetic communication.
Job Description
Remote Client Care Coordinator
100% Remote (U.S. Residents Only) | Work From Home | Full Training Provided
Help Families. Build Relationships. Grow Your Career.
Are you passionate about helping people and delivering exceptional customer service? Do you enjoy building relationships, solving problems, and making a meaningful difference in the lives of others?
AO is seeking motivated, service-oriented professionals to join our growing team as Remote Client Care Coordinators. In this role, you'll support clients through virtual consultations, answer questions, provide ongoing assistance, and help individuals and families better understand their benefit options—all while working from the comfort of your home.
Whether you're an experienced customer service professional or looking for a rewarding new career, we'll provide the training, mentorship, and support you need to succeed.
About AO
AO is committed to helping working families access valuable supplemental benefits and financial protection programs. Since transitioning to a fully remote model, we've built a collaborative, people-first culture where flexibility, professional development, and outstanding client service are at the center of everything we do.
We believe great careers are built through integrity, mentorship, continuous learning, and genuine care for the people we serve.
What You'll Do
As a Remote Client Care Coordinator, you'll serve as a trusted resource for clients throughout their experience.
Key Responsibilities
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Meet with clients through Zoom, phone, email, and other virtual platforms
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Educate clients on available benefit options and answer questions clearly and professionally
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Provide exceptional customer service before, during, and after enrollment
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Assist clients with applications and required documentation
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Schedule and manage virtual appointments
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Maintain organized digital records and follow-up communications
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Resolve client concerns with professionalism, empathy, and attention to detail
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Build long-term relationships through consistent communication and outstanding service
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Collaborate with teammates to deliver an exceptional client experience
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Participate in ongoing training, mentorship, and leadership development
What We Offer
🌎 100% Remote Work
Work from anywhere in the United States while enjoying the flexibility of a fully remote career.
📚 Comprehensive Training & Mentorship
No insurance experience is required. We provide structured onboarding, ongoing coaching, and continuous leadership support.
💰 Weekly Pay + Performance Bonuses
Receive competitive weekly compensation with opportunities for additional performance-based incentives.
🚀 Career Advancement
We promote from within and offer clear pathways into leadership and management positions.
❤️ Medical Reimbursement Program
Eligible representatives may participate after meeting program requirements.
✈️ Recognition & Incentive Programs
Top performers may qualify for:
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Company-sponsored incentive trips
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Leadership conferences
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Professional development events
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Performance recognition programs
💻 Industry-Leading Technology
Work with modern digital tools that help streamline communication, scheduling, and client management.
Qualifications
Successful candidates typically possess:
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Excellent verbal and written communication skills
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Strong customer service and relationship-building abilities
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Positive attitude and professional demeanor
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Strong problem-solving and critical-thinking skills
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Ability to work independently and manage priorities effectively
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High level of integrity, accountability, and professionalism
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Coachable mindset with a desire to continuously learn and grow
Helpful Experience (Not Required)
Candidates from many backgrounds thrive in this role, including:
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Customer Service
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Retail
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Hospitality
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Sales
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Healthcare
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Call Center Operations
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Client Relations
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Account Management
We welcome motivated individuals from all industries and provide the training needed for long-term success.
Requirements
Applicants must:
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Be at least 18 years of age
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Be legally authorized to work in the United States
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Have access to a computer or laptop
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Maintain a reliable high-speed internet connection
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Have webcam and microphone capability
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Maintain a quiet, professional workspace for virtual appointments
Why Build Your Career with AO?
✔ 100% Remote Work Environment
✔ Flexible Schedule
✔ Weekly Performance-Based Compensation
✔ Comprehensive Training & Mentorship
✔ Leadership Development Opportunities
✔ Medical Reimbursement Program
✔ Supportive, Growth-Oriented Team Culture
✔ Meaningful Work Helping Families Protect Their Future
Apply Today
If you're looking for a rewarding remote career where your communication skills, professionalism, and commitment to helping others can make a lasting impact, we'd love to hear from you.
Apply today and begin building a career with flexibility, purpose, and unlimited professional growth.
