Remote Account Representative
Boost your chances before you apply.
BCA Financial Services
Forest Park, GA, US
Summary
The representative will handle high-volume inbound and outbound calls to assist patients with account resolution and payment solutions. They are responsible for accurately documenting interactions and meeting performance goals while maintaining a professional and empathetic demeanor.
Job Description
Description
$17/hour + Monthly Bonus | Full-Time | Monday–FridayMake an impact—while working from home.
Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping patients navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.
What We Offer:
- $17/hour + monthly bonus opportunities
- Consistent Monday–Friday schedule
- Medical, dental, vision, GAP, and life insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-provided equipment
What You’ll Do:
- Talk with patients to help them understand their accounts and find solutions
- Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
- Handle a high volume of inbound and outbound calls
- Accurately document interactions in our systems
- Meet performance goals (with support and coaching along the way)
Requirements
Qualifications:
- 1+ year of experience in a call center, customer service, billing, or collections
- Strong communication and problem-solving skills
- Ability to build trust and work through sensitive conversations
- Basic knowledge of medical terminology (preferred)
- A reliable, detail-oriented work style
Work-From-Home Requirements:
- Must reside in: FL, GA, MO, NE, NC, SC, TN, or VA
- Quiet, private workspace
- High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
- Wi-Fi and hotspots are not supported
- Must meet tech requirements before training begins
BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
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Who We Are
Over seventy-five years ago, BCA’s founding fathers laid the strong foundation for which BCA would continue to grow. They formed a culture of family values and corporate identity that the current owners continue to build upon today.
Since day one, we have collected compassionately and with a customer-centric approach which has contributed to our reputation of a successful organization and reliable partner. Earning the absolute trust of our clients and their consumers, and providing them with exceptional service are our guiding principles and the compass that guides our business decisions.
What We Do
We give our clients the peace of mind, security, and infrastructure you would expect from a larger organization but offer the flexibility and personalized service you would expect from a boutique business model. We pride ourselves on our ability to design solutions that are built around our clients’ unique business and customer service goals.
Our extensive knowledge of the accounts receivable management industry, significant consumer insight, and creative approach to revenue recovery allows us to be a strategic partner, focused on our clients’ goals.
How We Do It
We consistently meet client satisfaction and revenue recovery goals by combining decades of experience with emerging technology, a culture of innovation, and unique workflow strategies tailored to fit our clients’ needs and the needs of their consumers.
Our partners maintain a comfort level knowing that we are compliant with all necessary security requirements, state and federal regulations, and industry standards for maximum revenue recoveries.
Founded
1944
Company size
51-200 employees
Industry
Financial Services
Org type
Privately Held
Headquarters
Miami, Florida
Who We Are
Over seventy-five years ago, BCA’s founding fathers laid the strong foundation for which BCA would continue to grow. They formed a culture of family values and corporate identity that the current owners continue to build upon today.
Since day one, we have collected compassionately and with a customer-centric approach which has contributed to our reputation of a successful organization and reliable partner. Earning the absolute trust of our clients and their consumers, and providing them with exceptional service are our guiding principles and the compass that guides our business decisions.
What We Do
We give our clients the peace of mind, security, and infrastructure you would expect from a larger organization but offer the flexibility and personalized service you would expect from a boutique business model. We pride ourselves on our ability to design solutions that are built around our clients’ unique business and customer service goals.
Our extensive knowledge of the accounts receivable management industry, significant consumer insight, and creative approach to revenue recovery allows us to be a strategic partner, focused on our clients’ goals.
How We Do It
We consistently meet client satisfaction and revenue recovery goals by combining decades of experience with emerging technology, a culture of innovation, and unique workflow strategies tailored to fit our clients’ needs and the needs of their consumers.
Our partners maintain a comfort level knowing that we are compliant with all necessary security requirements, state and federal regulations, and industry standards for maximum revenue recoveries.
Founded
1944
Company size
51-200 employees
Industry
Financial Services
Org type
Privately Held
Headquarters
Miami, Florida
