Registrar Temp Records Assistant-961800

The ETSU Office of the Registrar invites applications for a Temporary Records Assistant. This temporary hourly position provides clerical and customer service support for the Records area of the Registrar's Office. This position has the potential to transition into a permanent position based on departmental needs and available funding. The position will assist with daily office operations, respond to routine inquiries from students, faculty, and staff, and provide support with processing and maintaining student records and documents.

The Temporary Records Assistant will perform general clerical duties including answering telephone calls, assisting customers in the office, monitoring and responding to routine email inquiries, scanning and indexing documents, processing records-related requests, performing data entry, researching student records, and assisting with other Records Office functions as needed.

This position requires attention to detail, professionalism, excellent customer service, and the ability to maintain the confidentiality of student information in accordance with FERPA.

Knowledge, Skills, and Abilities

• Knowledge of general office practices, procedures, and equipment.
• Basic knowledge of Microsoft Office applications, including Word and Excel.
• Strong organizational and time-management skills.
• Ability to provide professional and courteous customer service.
• Ability to communicate effectively with students, faculty, staff, and the general public.
• Ability to work independently and collaboratively as part of a team.
• Ability to learn and utilize university systems and software.
• Ability to perform detailed work accurately in a fast-paced office environment.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to maintain the confidentiality of student records and FERPA-protected information.

Required Qualifications

• High school diploma or equivalent.

Preferred Qualifications

• Experience working in an office or customer service environment.
• Experience using Microsoft Office applications.
• Experience working in higher education or with student records.
• Experience performing data entry, document processing, scanning, or other clerical functions.

Physical Demands

This position primarily involves work in an office environment and requires the ability to perform routine computer and clerical tasks. Duties may include prolonged periods of sitting, using a computer and telephone, retrieving and handling records or documents, and occasional movement of office supplies or materials.

Compensation & Benefits

• Hourly Rate: $18.00

Application Instructions

1. Non-exempt positions are required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
2. Employment is contingent on a satisfactory background check.
3. Documents needed to apply:
   1. Cover Letter
   2. Current CV/Resume
   3. 3-5 references upon request
4. An official transcript will be required upon hire. Copies and/or unofficial transcripts will be acceptable for application purposes only.

Position is contingent upon available funding.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution’s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

ETSU is an Equal Opportunity Employer.

Disclaimer Statement:

The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.