Regional Product Specialist, P25, DMR LMR, PLTE & Dispatch Communications

Job DetailsJob Location: Bearcom Garland - Garland, TX 75041Position Title: Regional Product Specialist – P25/DMR LMR, PLTE & Dispatch Communications

About BearCom
BearCom is North America’s largest solutions provider and integrator of wireless voice and data communications equipment. With more than 75 branch locations and a robust nationwide service network, BearCom delivers mission-critical solutions including two-way radio systems, DAS, BDA, video surveillance, access control, and private LTE to enterprise clients, public safety agencies, education, healthcare, utilities, industrial and transportation customers.

Position Summary
The Regional Product Specialist is a highly experienced and technically proficient subject matter expert responsible to support local and enterprise level deployments, integration, and optimization of mission-critical communications systems, including Motorola Capacity Max trunked radio systems, Avtec Scout dispatch consoles, P25 infrastructure, Ericsson DOT PLTE and a wide range of LMR (Land Mobile Radio) equipment. This role requires deep hands-on expertise, strong customer-facing skills, and the ability to lead and manage complex installations and troubleshooting efforts across multiple sites. This includes mentoring local teams on proper installation procedures and best practices, managing integration, and optimization of critical communications system. This role will drive consistency, quality, and excellence in project execution across BearCom’s international service footprint.

Key Responsibilities
•    Advise, mentor, lead, and local support teams on best practices for installations, upgrades, and maintenance of PLTE, DMR, and P25 critical communications systems to include RF sites, infrastructure, and console systems.
•    Manages resources for deployment of complex systems.
•    Serve as the subject matter expert (SME) for PLTE and LMR technologies, including analog, digital, P25 and trunked systems like Capacity Max, Link Capacity Plus, Avtec Consoles, Ericsson Dot, and associated infrastructure to include proper equipment grounding and best practice installation procedures.
•    Manages the integration and optimization of critical communication systems.
•    Provide technical guidance and hands-on training to field technicians and customers.
•    Collaborate on pre-sales documentation and solution design with engineering and sales teams to ensure solutions meet customer requirements.
•    Conduct site surveys, advance system testing, and develop acceptance and testing procedures when required.
•    Troubleshoot and resolve complex system issues, both remotely and on-site to support and mentor local service teams.
•    Create and maintain detailed documentation of system configurations, installation procedures, build books, and as-builts.
•    Stay current with industry standards, emerging technologies, manufacturer certifications and vendor updates.
•    Drive continuous improvement and quality across local service branches by mentoring, quality assurance checks, and leveraging lessons learned, automation, and process refinement.
•    Mentor and develop high-performing Service teams across BearCom’s regional service hubs.

Required Skills & Qualifications
•    Minimum 10 years of hands-on experience with Motorola Capacity Max systems, Avtec Scout consoles, Ericsson Dot PLTE, LMR infrastructure maintenance and installation.
•    Extensive knowledge of LMR communications equipment, including repeaters, base stations, subscriber units, and RF infrastructure.
•    Strong understanding of IP networking, system integration, and radio frequency (RF) principles.
•    High level of experience in troubleshooting, diagnosing, and resolving issues with complex critical communication systems.
•    Proven experience in field service, system commissioning, and customer support.
•    Excellent communication and interpersonal skills.
•    Ability to travel regionally up to 40% of the time.
•    Certifications such as Motorola R56, Avtec Certified Technician, Capacity Max, Ericsson DOT, and other manufacturer certifications or equivalent are highly desirable.

Travel Requirement
•    Up to 40% travel to support service delivery teams, customer engagements, and issue resolutions with critical communication systems.
•    Passport required.
•    Accessibility to enter Canada and other international locations to support operational needs.

Physical Requirements
•    Use machines, hand tools, equipment, and work aids including communications analyzers, test equipment, cable prep tool, laptops, and PC’s. 
•    Able to lift 50 lbs., climb stairs and ladders for rooftop access.
•    Work in unusual and sometimes difficult positions (e.g., climbing ladders and scaffolding, crawl spaces, high-reach lift equipment, exposure to elements.
•    Requires close visual attention to detail (blueprints, CAD designs, numeric/character data) and moderate hand-finger dexterity.

Benefits
BearCom is committed to supporting the professional growth and well-being of its employees. Team members may be eligible for:
•    Highly competitive compensation.
•    Medical, dental, and vision coverage.
•    Company-paid life insurance.
•    Short-term and long-term disability coverage.
•    Paid holidays.
•    Generous paid time off.
•    401(k) plan with company match.
•    Employee referral bonus.
•    Tuition reimbursement.
•    Ongoing training and professional development support.

Hiring Requirements
Employment with BearCom is contingent upon successful completion of all pre-employment requirements, which may include background checks, drug screening, and a motor vehicle record check, where applicable.

Equal Opportunity Statement
BearCom is proud to be an equal opportunity employer and is committed to creating a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
 Qualifications