Regional Practice Administrator RPA - Westside Cincinnati Medical Offices

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Regional Practice Administrator - Westside Cincinnati

Job Summary:

The Regional Practice Administrator proactively anticipates, plans, organizes, and directs the operations of assigned practices and areas of responsibility to ensure the highest quality care and services are provided efficiently.  This position requires a strong focus on identifying, developing, and executing strategic opportunities to increase access and drive revenue while meeting compliance and regulatory standards.  In addition, this position will oversee all operations of the assigned practices to ensure efficient clinic operations and flow through the application of standardized processes and best practices when appropriate. 

Essential Functions: 

• Utilizes quality scorecards/dashboards for accountability standards and to identify high performing practices and individual providers to develop best practice workflows and processes to support all practices. Supports practices with in-depth workflow and process evaluations and develops action plans to improve deficient workflows/processes. Works collaboratively with practice managers to ensure staff are professionally trained, consistently performing workflows/processes accurately and developing culture of striving for quality outcomes through continuous quality improvement. Oversees effective use of equipment, supplies and resources.
• Facilitates stewardship and fiscal responsibility with a focus on productivity, revenue enhancement, and cost control, to meet budget expectations. Ensures compliance of all revenue cycle policies and procedures with a focus on benchmarking comparisons and staff accountability. Ensures lines of communication are sound with physicians and APC's regarding contractual agreements, quality measurements, and financial goals. Assists other members of the office team as needed.
• Provides the necessary leadership, direction, and documentation to effectively supervise and motivate staff, and promotes a 'team' approach to problem solving and goal setting within areas of responsibility. Maintains professionalism and excellent communication within the practice, market and medical group leadership and key stakeholders as needed. Counsels and/or supports practice managers in counseling employees regarding employment, performance, promotion, and termination in accordance with Human Resource policies. Remains accessible to staff and providers, highly visible and on-site frequently.
• Develops a strategy to handle new and varied tasks by initiating and conducting assessments to determine appropriate interventions, as well as conducting research and identifying resources to make recommendations for successful completion of assigned projects.
• Oversees the patient experience, including appointment scheduling, timely and appropriate management of telephone calls, waiting room experience, workflow during visits, referral management and translation services.  Creates actions to improve patient satisfaction and respond to patient concerns. Creates strategies to improve operational efficiency.
• Leads and supports physicians and APCs during initial onboarding and provides leadership support for administrative functions including but not limited to: Continuing Medical Education, ATO/LOA, escalating questions and concerns to the appropriate resources. Escalates physician and APC support to Director of Operations as appropriate.
• Facilitates and drive results for ministry and market key performance indicators
• Ensures projects and new implementations are appropriately communicated and actively engages in change management approach within areas of responsibility.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

High School Diploma (required)

Associate's or Bachelor's degree in healthcare or related field (preferred)

Licensure/Certification:

BLS Basic Life Support – American Heart Association (preferred)

Experience:

3 years of healthcare management experience (required)

2 years management in multiple physician practices or physician networks in multiple practice locations (preferred)

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]