Regional Manager, Resident Services

The opportunity

The Regional Manager provides strong leadership for the Resident Services Coordinators (RSCs) working at Project Access Family Resource Centers. This individual ensures key initiatives and core services are implemented as outlined in the Program Model and contracts. They ensure staff have the resources and training necessary to lead a high-performing center and deliver on the Project Access mission. Areas of oversight include resource center budget development, working in partnership with other functions to enhance volunteer/internship opportunities at the centers, assisting in developing and implementing programs, refining program performance, assessing each centers’ performance and outcomes, leading committees, building and stewarding relationships in the region/acting as an ambassador for the organization, and participating in Project Access events. They also help ensure RSCs are aware of and adhere to safe practices and regulatory requirements.

What you'll do

Leading & Developing Staff

• Responsible for the performance at each Resource Center within scope of oversight, ensuring services included in contracting are being delivered; evaluate RSC monthly reports and records in database to ensure quality services and impact goals are met
• Develop annual goals in coordination with Program Director that are outcomes orientated and help build the Project Access brand and fulfill the mission
• Hire and lead all RSCs who work at each site, including recruiting, managing performance, creating a positive team environment, and evaluating hours worked by each RSC to ensure they are not being overextended
• Ensure safe work environments and strong relationships with property managers, partners, volunteers, and residents are established and maintained
• Conduct quarterly site visits to centers to connect with staff, meet with residents and property managers, and ensure safe practices and program compliance. Identify concerns, such as staff overallocation or needed resources, and escalate to Senior Director of Resident Services as needed
• Manage coverage for centers as needed.
• Ensure all Resource Center staff and volunteers receive necessary training upon hire/start and continual development, including processes and policy guidance
• Assist staff with the development of strategies and goals related to resident outreach and retention
• Work with staff to develop annual budgets, approve site-related expenses, and maintain strong fiscal responsibility
• Assist staff with onsite program development and evaluation
• Develop staff - provide coaching, guidance, and direction; identify staff training needs and create opportunities for staff development
• Model and reinforce Project Access cultural value

Administrative

• Partner with Program Directors and Director of Social Impact to evaluate programmatic needs for each site, assessing demographic, property manager feedback, investor expectations, cost requirements, and analyzing available data
• Receive all escalated matters, including incident forms and property manager concerns
• Mange the set-up of new Family and Senior Resource Center sites, which can include out-of-state locations, and coordinate the ordering of all needed supplies, equipment, and resources
• Establishes relationships to continue to have a pipeline of investors and partners; includes universities, community service agencies, schools, and other providers to support sites
• Gather testimonials to help build the Project Access brand and demonstrate return to investors and partners, to provide as content for the Annual Report and to accompany “Thank you” gifts for donors and investors
• Performs other related duties to benefit the mission of the organization

What you'll bring

• Bachelor’s Degree in Social Work, Human Services, or related field
• Minimum of three years management experience; preferably in the nonprofit field
• Experience in supervising programs and program evaluation
• Works effectively in an entrepreneurial, collaborative environment and is able to direct and work in harmony with a diverse group of highly motivated and capable individuals
• Demonstrated supervisory skills with ability to lead a team and achieve results
• Excellent written and verbal communication skills
• Demonstrated relationship-building skills; solid judgment; critical thinking skills
• Strong time management, administrative and organizational skills.
• Intermediate skill level with MS Office (Excel, Word, Publisher) and Outlook
• Valid Driver’s License, clean driving record, and current automobile insurance
• CPR & First Aid certified
• Successful completion of background check
• The physical activity of this position may include minimal lifting, bending, walking, kneeling, reaching, and step climbing. Ability to lift up to 30 pounds which may include large boxes of food for a supplemental food distribution program.

The details:

• Work location: Remote position based in San Diego, CA
• Work schedule: This is a full-time, exempt position with a work schedule of Monday through Friday and may include evenings and occasional weekends as needed. 
• Supervises: A team of Resident Services Coordinators located in San Diego and Orange County (13 sites, 11 staff). Subject to change. As the organization grows, additional resource centers and staff could be added to the region.
• Travel: Quarterly visits to all resource centers in the assigned region, and as needed to provide coverage, onboard new staff, etc.
• Annual compensation: $69,000-$70,000
• Benefits:
• • Health insurance, dental insurance, short-term disability, term life insurance, and an Employee Assistance Program (EAP). Additionally, the following voluntary benefits are available at 100% employee cost: vision insurance, voluntary life insurance, pet insurance, and supplemental benefits.
  • Safe Harbor 401(k) with 4% company match
  • Paid time off + 14 paid holidays

Project Access, Inc. is an at-will and equal opportunity employer, committed to creating an equitable and inclusive workplace. We value diversity in all its forms and actively seek to build a team that reflects the richness of our community. Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law. We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact. Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills.

Project Access participates in E-Verify