Regional Field Liaison (Service Extension)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Salary Range Starting at: $15.54 /per hour

Job Overview:

As the Regional Field liaison, you will report to the Divisional Service Extension Director (DSED), providing support for the volunteers in their respective regions. Liaisons must be familiar with all Salvation Army policy and procedures and become very knowledgeable about the Service Extension Manual and all direct and indirect programs available including Emergency Disaster Services (EDS).

What You Will Do:

• Make one unit visit to each county per quarter during the calendar year. Ensure each unit holds at least four advisory council meetings in a calendar year.
• Maintain excellent communication with the Unit Service Representatives, Chairperson, and volunteers. Remember you are their first contact. Must be able to do problem solving or trouble shooting. Must be available to answer questions.
• Answer phone calls and return emails generally within 24 hours.
• Check units spend downs monthly to ensure the units are not exceeding their budget, they are utilizing their funds appropriately in the various categories and making sure the units are filling out their check intakes correctly.
• Recruit, engage, train, and manage sufficient volunteers in each county of your region to ensure effective delivery of services while maintaining the standards of The Salvation Army and funders
• Cultivate volunteers for distribution of programs such as: Emergency Assistance Programs (EAP), Camp and specific county programs
• Monitor and deliver all kettle equipment to the units and ensure it is safe and in good working order.
• Collect kettle equipment inventory and supplies inventory each year
• Learn the Register to Ring program and input needed information from the field during the Annual Red Kettle Campaign
• Put together an EDS volunteer team in each county to handle local disasters
• Keep the Service Extension Director updated on any unit problems or issues
• Keep the AA updated on all new council members, volunteers, and banking addition/corrections.
• Attend monthly Service Extension meetings in Indianapolis
• Give formal presentations utilizing the Service Extension visual aids, for e.g., manuals, brochures, PowerPoint presentations, stats etc. Along with creating these items for each unit.
• Continually reassess community needs, making service recommendations to the DSED
• Provide oversight of locations with SA property
• Interact with other agencies and organizations developing a good partnering repertoire.
• Participate in major county events which could include a few weekends a year. Parades, festivals, booths, fundraisers etc.
• Other tasks as assigned by leadership

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: High School Diploma or equivalent preferred

Background Checks:  Position requires a background check to be completed, and all background check results will be reviewed.

Experience: 3 to 5 years’ experience in public relations or communications. 2 years’ experience working with or for a non-profit

Certifications: Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training within the first 90 days of employment. Complete EDS disaster training classes: Intro to Disaster Services, Safe from Harm, Disaster Food services and handling delivery of Food Services.

Skills/Abilities: 

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems
• Able to drive up approximately 500 miles per week

Supervisory Responsibility: No supervisory responsibilities

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be provided to enable individuals to perform the essential functions of this job. 

Physical Requirements Include:

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling and pushing materials up to 25 pounds
• May require bending, squatting, walking
• May require standing for extended periods

Travel: Will travel frequently. You must be able to drive approximately 500 miles per week.  

Working Conditions: Work is performed in a variety of environments, including church and office settings, outside functions, etc. Will require some weekend and evening work

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Qualifications

Why Work with Us?

If you’re ready for a career doing meaningful work with a discernable impact, keep reading. The Salvation Army’s brand promise is to Do the Most Good® - and it’s our employees that help us get there. At every level and in every discipline, you can have a real impact on your community through the work done inside our walls every day. If you work for us, you will be the hands and feet that enable us to help others.

We are as impassioned about our employees as we are about our mission to preach the Gospel of Jesus Christ and help anyone in need in His name without discrimination. Our work culture reflects this quality, which makes our offices seriously great places to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

In addition to traditional Health, Wellness, RX and PTO benefits, see what our employees told us they most liked about working for the Indiana Division of TSA by responding to our most recent 2023 survey…

• 91% are proud of their work to help meet the needs of people in their communities
• 75% find their “Work Stress” manageable
• 80% find their managers supportive during those times of stress
• 89% appreciate the flexible work options they have in their position
• 98% appreciate how they are allowed to use 4 sicks days as “Discretionary”
• 99% appreciate the 11 paid holidays they receive each year

See what our employees said when asked to rank the best reasons for working at the Indiana Division Salvation Army…

1. Helping People
2. Faith Centered Organization
3. Work Environment/ Co-Workers
4. Benefits