REGIONAL DIRECTOR, HOSPITAL ENGAGEMENT

Overview

The Regional Director, Hospital Engagement serves as a Director-level Hospital Engagement Coordinator and field-level operational manager within an assigned Region of LiveOnNY's Donation Service Area (DSA). The Regional Director is responsible for personally performing Hospital Engagement Coordinator responsibilities while exercising delegated field-level operational management responsibilities in support of Hospital Engagement operations throughout the assigned region.

The Regional Director performs Hospital Engagement responsibilities as an essential function of the position. Management responsibilities are exercised concurrently with operational responsibilities and do not replace the Regional Director's responsibility to maintain an active field presence, respond to donor hospitals, support donation activity, resolve operational barriers, strengthen hospital relationships, facilitate operational coordination, and perform Hospital Engagement responsibilities.

This is a field-based role. Each Regional Director is assigned primary operational responsibility for an identified region within the DSA. The regional assignment establishes the Regional Director's primary area of operational responsibility, workforce coordination, hospital relationship management, and operational accountability. Regional assignment does not limit the Regional Director's responsibility or obligation to perform Hospital Engagement responsibilities elsewhere within the DSA as directed solely by LiveOnNY.

The Regional Director may be assigned, deployed, reassigned, or temporarily detailed to any donor hospital, healthcare facility, organizational location, or other operational site within or outside the assigned region as determined by LiveOnNY to meet operational, regulatory, staffing, business continuity, emergency response, quality, educational, leadership, or other organizational needs.

The Regional Director works collaboratively, within the delegated operational framework established by Hospital Engagement Leadership, Executive Leadership, organizational policies, Executive Directives, and other organizational requirements, with all organizational departments involved in the donation process, including, but not limited to, Case Development, Family Engagement, Donor Center Operations, Allocation and Placement, Recovery, Tissue Bank, Education and Training, Operational Intelligence, Quality, Compliance, Information Technology, Legal, Human Resources, Finance, and Communications.

The Regional Director and Hospital Engagement Leadership shall coordinate and collaborate with donor hospital medical and administrative personnel and LiveOnNY departments and personnel to deliver donor hospital-based services in accordance with this Job Description, organizational policies, Executive Directives, other organizational requirements, and in furtherance of LiveOnNY's mission.

The Regional Director shall know, understand, maintain, and comply with applicable federal, state, and local statutes, regulations, and LiveOnNY organizational requirements, including, but not limited to:

• Centers for Medicare & Medicaid Services (CMS) Conditions for Coverage, Conditions of Participation, interpretive guidance, and applicable reimbursement requirements.
• New York State Public Health Law.
• New York State Anatomical Gift Act.
• Organ Procurement and Transplantation Network (OPTN) Policies.
• United States Food and Drug Administration (FDA) regulations, as applicable.
• Health Resources and Services Administration (HRSA) requirements.
• LiveOnNY organizational policies.
• Standard Operating Procedures.
• Work Instructions.
• Executive Directives.
• Operational Learning Pushes (OLPs); and
• All other organizational requirements applicable to the position.

PROFESSIONAL TIME COMMITMENT STATEMENT

The Regional Director role requires full-time professional dedication. Professional time must be devoted exclusively to the duties and responsibilities of the position.  The incumbent must maintain readiness to respond on-site to donor hospitals, engage in donor conversations, communicate with donor hospitals, and coordinate with internal teams in accordance with LiveOnNY expectations and policies.

The Regional Director is expected to adhere to all organizational policies and applicable regulatory obligations, stewardship of resources, confidentiality, and ethical conduct, and to devote all professional time to the performance of the responsibilities of this job description and remain available to fulfill management responsibilities inside and outside standard business hours as LiveOnNY’s needs dictate.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. RELIABLE PERSONAL TRANSPORTATION

As this is a field-based role, the Regional Director is required to have personal reliable transportation in order to travel to, from, and between donor hospitals, healthcare facilities, corporate offices, meetings, educational programs, and other locations throughout LiveOnNY’s DSA and when required, outside the DSA to perform assigned responsibilities. Reliable personal transportation for this position means owning, or having the authorization to operate, a personal vehicle and complying with LiveOnNY’s vehicle and travel policies.

2. HOSPITAL ENGAGEMENT RESPONSIBILITIES

The Regional Director shall personally perform Hospital Engagement  Coordination responsibilities throughout the assigned Region and elsewhere within the DSA as assigned, including, but not limited to:

• Manage, maintain, and strengthen productive professional relationships with donor hospital medical and administrative personnel.
• Support and promote organ and tissue donation programs within assigned donor hospitals.
• Conduct donor hospital visits, educational activities, and relationship development activities, as assigned.
• Coordinate Hospital Engagement responsibilities with donor hospital medical and administrative personnel and LiveOnNY departments and personnel.
• Educate donor hospital personnel regarding applicable donor referral requirements, organizational policies, and established operational practices.
• Document, escalate, and facilitate resolution of operational barriers affecting donor identification, referral, evaluation, authorization, donor management, organ recovery, tissue recovery, or other donation-related activities.
• Document, escalate, and track resolution of donor hospital operational issues, service concerns, complaints, requests for assistance, and opportunities for operational improvement.
• Participate, as directed by Hospital Engagement Leadership, in donor hospital educational and reporting meetings and collaborative operational activities.
• Support and participate, as directed, in educational programs for donor hospital personnel regarding organ and tissue donation, applicable regulatory requirements, organizational processes, and operational expectations.
• Promote effective communication, collaboration, and operational coordination among donor hospital personnel and LiveOnNY departments.
• Participate in referral reviews, donor case reviews, operational debriefings, occurrence reviews, quality improvement initiatives, and performance improvement activities, as directed.
• Assist in the implementation, communication, and operational integration of organizational initiatives, Executive Directives, OLPs, policies, procedures, Work Instructions, and other organizational requirements.
• Maintain accurate, timely, and complete documentation, reports, records, and other required organizational documentation.
• Maintain professional competency and successfully complete all required education, competency assessments, certifications, organizational training, and continuing education requirements.
• Perform Hospital Engagement responsibilities in accordance with regulations, organizational policies and procedures, Executive Directives, and other organizational requirements; and
• Perform other Hospital Engagement responsibilities as assigned by Hospital Engagement Leadership or Executive Leadership.

The Regional Director shall exercise operational management responsibilities within the framework established by Hospital Engagement Leadership, Executive Leadership, organizational policies, Executive Directives, and other organizational requirements. Management responsibilities shall be exercised concurrently with, and shall not replace, the Regional Director's responsibility to personally perform Hospital Engagement Coordinator responsibilities.

• Provide day-to-day field-level operational leadership throughout the assigned Region.
• Coordinate Regional Hospital Engagement operations to promote consistent operational performance and service delivery.
• Manage the day-to-day activities of assigned personnel.
• Coordinate workforce deployment and scheduling in accordance with operational needs and leadership direction.
• Maintain continuous awareness of Regional operational activities, workforce deployment, donor hospital needs, and operational priorities.
• Identify actual or emerging operational risks and facilitate timely resolution or escalation.
• Promote consistent implementation of organizational priorities, Executive Directives, OLPs, organizational policies, procedures, Work Instructions, and other organizational requirements.
• Monitor operational performance and identify opportunities to improve operational effectiveness, efficiency, reliability, and service quality.
• Maintain an active operational presence throughout the Region through field engagement with personnel and donor hospitals.
• Provide day-to-day leadership, direction, coaching, mentoring, and professional guidance to Hospital Engagement personnel assigned to the Region.
• Observe employee performance through direct field engagement and operational participation.
• Provide timely coaching, performance feedback, instruction, and operational guidance.
• Identify performance concerns, educational needs, and competency gaps and communicate recommendations to Hospital Engagement Leadership.
• Participate in employee orientation, onboarding, competency validation, field training, performance improvement activities, and performance evaluations, as assigned.
• Foster professionalism, collaboration, accountability, and organizational expectations throughout the Region; and
• Promptly communicate operational developments through established organizational channels and communicate and escalate matters requiring Hospital Engagement Leadership or Executive Leadership review or action.

• Develop, maintain, and strengthen professional relationships with donor hospital medical and administrative personnel.
• Promote consistent operational communication between donor hospital personnel and LiveOnNY departments and personnel.
• Identify opportunities to improve hospital relationship reliability, operational responsiveness, education, and service delivery.
• Respond to donor hospital operational concerns and facilitate timely communication and resolution; and
• Support organizational initiatives that strengthen collaboration with donor hospitals and improve donation performance.

• Coordinate Hospital Engagement responsibilities with Case Development, Family Engagement, Allocation and Placement, Recovery, Tissue Bank, Donor Center Operations, Education and Training, Operational Intelligence, Quality, Compliance, Information Technology, Human Resources, Legal, Finance, Communications, and other organizational departments, as appropriate.
• Promote timely communication, collaboration, and coordination among organizational departments involved in the donation process; and
• Facilitate effective operational coordination during routine operations, complex donor events, staffing challenges, quality events, and other operational situations.

• Work within established guidelines with leadership autonomy, exercising advanced judgment while adhering to regulatory and LiveOnNY policy requirements.
• Promote compliance with regulations, organizational policies, Executive Directives, OLPs, Work Instructions, and other organizational requirements.
• Identify, document, communicate, and appropriately escalate operational, regulatory, contractual, quality, patient safety, workforce safety, or organizational concerns.
• Participate in occurrence reporting, root cause analyses, corrective and preventive action activities, performance improvement initiatives, mock surveys, regulatory readiness activities, and quality reviews.
• Assist with implementation and operational integration of approved organizational improvements; and
• Maintain confidentiality consistent with LiveOnNY policies and standards.

• Maintain timely, accurate, and professional communication with Hospital Engagement Leadership and Executive Leadership regarding operational conditions, workforce matters, donor hospital issues, regulatory concerns, and organizational priorities.
• Escalate matters requiring Hospital Engagement Leadership or Executive Leadership review or action through established organizational channels; and
• Prepare reports, summaries, recommendations, and other communications as assigned.

• Promote and protect LiveOnNY's professional reputation and organizational interests in all interactions.
• Protect confidential, proprietary, operational, and sensitive organizational information; and
• Demonstrate professionalism, integrity, sound judgment, accountability, and stewardship in the performance of all responsibilities.

Other duties may be assigned.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Current, unrestricted licensure as a Registered Professional Nurse (RN) in the State of New York (Preferred)
• Demonstrated progressive leadership experience within an acute care hospital, integrated healthcare system, and/or Organ Procurement Organization (OPO).
• Demonstrated experience leading, supervising, coaching, mentoring, evaluating, developing, and supporting healthcare personnel.
• Demonstrated experience establishing and maintaining productive professional relationships with physicians, nursing leadership, hospital executives, hospital administration, and other donor hospital medical and administrative personnel.
• Demonstrated experience in hospital relationship management, physician engagement, healthcare operations, regulatory readiness, quality improvement, operational excellence, workforce development, and performance improvement.
• Demonstrated experience analyzing operational data, performance metrics, quality indicators, and operational trends to improve organizational performance and operational outcomes.
• Demonstrated experience implementing organizational change, strategic initiatives, operational initiatives, and enterprise priorities.

PHYSICAL DEMANDS

• Regularly required to talk or hear.
• Frequently required to sit or stand.
• Occasionally required to walk; use hands to handle objects or controls; reach with hands and arms; and climb or balance.
• Occasionally required to lift or move up to 25 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Use reliable transportation in order to travel frequently throughout LiveOnNY’s DSA, and, when required, outside the DSA.
• Operate a motor vehicle safely while traveling to, from, and between donor hospitals, healthcare facilities, corporate offices, meetings, educational programs, and other organizational locations.

RESIDENCE AND WORK ASSIGNMENT STATEMENT

The incumbent must maintain a residence within LiveOnNY’s DSA as this role requires ongoing operational readiness and availability to deploy or report to donor hospitals, the corporate office, and other designated operational locations within the DSA, as assigned. The incumbent may be required to perform administrative or professional duties related to an active case or recent deployment from a personal residence or other non-LiveOnNY location for operational convenience during their scheduled work day, but such work does not alter the field-based operational designation of this position.

Salary Range: $110,000 - $130,000

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance