Regional Career Services Representative

Job Details: Job Location: North Canton, OH - Canton, OH, Salary Range: Undisclosed, REGIONAL CAREER SERVICES REPRESENTATIVE

Ross Education Holdings, Inc.

Niles or North Canton OH – Campus based position

Schedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8

Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.

With over 40 campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others. 

Do you have customer service experience, mad people skills, solid organizational skills and a desire to learn and grow while helping others?

Ross is more than a place to work - we’re a community built on shared values. As part of our team, you’ll be asked to embody and uphold the Core Values that guide everything we do:

Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student Experience

If these principles resonate with you and you’re looking to contribute to a purpose-driven team, we’d love to meet you.

The Regional Career Services Representative (CSR) works under the direction of the Regional Career Service Manager or Regional Vice President of Career Services. They will work directly with students to maintain communication, identify qualified externship sites, provide coaching to support development, assist with online content and requirements, as well as job readiness and placement.

Job Development and Placement

Generate new job leads to support multi-campus region
Build professional relationships within the medical communities served
Make sales/service calls via phone
Convert leads to interviews and job placements
Identify and resolve employer issues
Communicate openings to students via phone, by mail, or in person
Follow-up on all referrals, interviews and placements
Document activity as required and ensure integrity of data
Conduct 30/90-day graduate calls

Student Career Development

Be proactive in developing and maintaining professional student relationships
Initiate and maintain consistent communication with students to support externship and placement
Assist students with resume development and career preparation
Develop working knowledge of students’ strengths and areas of opportunity and interest in order to market effectively for job opportunities
Work with students on professional development (i.e. dress, attitude, communication, etc.)
Demonstrate professional example for students to follow
Coordinate and review student mock interviews
Conduct one-on-one meetings with students/graduates as needed
Maintain regular contact with unplaced graduates via weekly calls, appointments, etc.

Externship Assignment and Development

Identify and develop qualified externship sites and Affiliation Agreements to support students
Coordinate and confirm student externship assignments
Collaborate with campus academic leadership to complete externship requirements (Site Approvals, Faculty Phone Checklists, etc.)
Manage, secure and process documents required
Track and report Externship outcomes as directed

Administrative

Manage distribution and compilation of various surveys and meet required metrics
Assure accuracy of student records and compliance with ABHES requirements
Manage applicable student records/data in LMS
Assist with placement verification as needed

Expected Outcomes

Achieve required minimum of 70% placement rate for each program
Achieve required minimum of 40% Extern to Hire rate
Meet established job development activity goals
Improve On-time Completion YOY
Achieve Employer and Student survey results of 90% or greater
Compliance with ABHES requirements and successful internal reviews
Perform related work as required

Benefits

Health, Dental & Vision Insurance
Paid Time Off
401(k)
Life Insurance
Tuition Reimbursement
Monthly Pay - Direct Deposit

RCSR Requirements: Requirements

Associate’s degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). Bachelor’s Degree preferred.
1-2 years of proven customer service experience and demonstrated results from jobs like outplacement, workforce development, placement/recruiting, public relations, business development, event planning, advertising, marketing, pharma or other sales related positions. 5+ years preferred
Must be able to work 2 evenings/week on campus
Good computer skills, flexibility and a go with the flow attitude will be key for success in this position
Adhere to Ross Code of Conduct and Professional Ethics
Ability to communicate effectively
Ability to adapt quickly in fast-paced work environment
Sufficient ability to move around the building. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
Adhere to Ross Code of Conduct and Professional Ethics
Position is on campus - not remote

Ross is an Equal Opportunity Employer