Regional Care Coordinator

Job Details: Job Location: Keyser Office- Community Based Service Programs - Keyser, WV, Position Type: Full-Time, Education Level: Not Specified, Salary Range: $61500.00 - $61500.00Salary, Travel Percentage: Up to 50% , Job Shift: Day, Regional Care Coordinator

Lead with Compassion. Coordinate Care. Strengthen Families.

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services

Location: West Virginia (Statewide travel required)

Every Family Deserves Support.

At Star of Hope Family Services, our Right from the Start (RFTS) Supervisor provides leadership and support to Right from the Start Coordinators across West Virginia while helping ensure Medicaid-eligible pregnant women and infants receive the care, resources, and services they need.

In this role, you'll combine leadership, care coordination, advocacy, and community collaboration to help improve outcomes for mothers, infants, and families. When a RFTS Coordinator is unavailable, you'll step in to provide direct care coordination and help ensure continuity of services.

If you're looking for a career where your leadership can strengthen a statewide program and your work can directly impact families throughout West Virginia, we'd love to meet you.

What You'll Do

As the Right from the Start Supervisor, you'll provide statewide leadership and support by:

Overseeing and supporting Right from the Start Coordinators
Providing and documenting monthly supervision with assigned employees
Coordinating health, educational, psychosocial, and nutritional services for Medicaid-eligible pregnant women and infants when needed
Assessing client needs and identifying barriers to healthy outcomes
Developing individualized service plans with clients
Conducting home visits and client contacts according to program requirements
Coordinating care with medical providers, community agencies, and other case management programs
Connecting families with prenatal, pediatric, postpartum, WIC, nutritional, and family-planning services
Advocating for families experiencing needs related to food, shelter, safety, transportation, child care, and other essential resources
Providing support and intervention during crisis or safety concerns
Participating in interdisciplinary and interagency service-planning meetings
Maintaining accurate client records, documentation, and required reports
Monitoring referrals and following up to help ensure clients receive needed services
Completing required monthly billing documentation
Building strong relationships with healthcare providers and community partners throughout West Virginia

No two families have exactly the same needs—and every day provides an opportunity to connect someone with resources that can make a lasting difference.

We're Looking For Someone Who Is

✔ Compassionate

✔ Organized

✔ A confident leader

✔ An effective communicator

✔ Calm under pressure

✔ Comfortable managing multiple priorities

✔ Skilled at building community partnerships

✔ Passionate about supporting mothers, infants, and families

✔ Committed to quality, confidentiality, and professional excellence

Qualifications

Required

Must be at least 21 years of age
Must meet applicable West Virginia professional licensure requirements for the position
Must maintain all required professional licenses and credentials
Strong organizational and interpersonal skills
Proficient computer and documentation skills
Strong written and verbal communication skills
Ability to work effectively in a fast-paced environment and manage multiple responsibilities
Ability to make sound decisions consistent with organizational policies and program requirements
Valid state-issued driver's license with an acceptable driving record
Ability to successfully complete required background screening
Ability and willingness to travel throughout West Virginia, including daytime and evening travel

Education & Licensure

Qualified candidates should meet the applicable professional education and licensure requirements for the Right from the Start program, which may include:

Master's degree in psychology, counseling, social work, or a related field from an accredited college or university, with applicable West Virginia professional licensure or in the process of obtaining licensure; or
Registered Nurse licensed to practice by the West Virginia Board of Examiners for Registered Professional Nurses

A master's degree is preferred where applicable.

Why Join Star of Hope?

When you join our team, you're joining an organization dedicated to supporting children and families and strengthening communities throughout West Virginia.

We offer:

Competitive salary
Comprehensive benefits package
Medical, Dental, and Vision Insurance
Retirement Plan
Paid Time Off
Paid Holidays
Professional development opportunities
Collaborative leadership team
Mission-driven culture
Opportunity to make a lasting impact on mothers, infants, and families across West Virginia

The Difference You'll Make

The Right from the Start Supervisor helps ensure families receive coordinated, compassionate support during some of the most important stages of a child's development.

Your leadership will support Right from the Start Coordinators, strengthen relationships with healthcare and community partners, and help connect pregnant women and infants with medical care, nutrition services, community resources, and other essential supports.

This is more than a supervisory position.

It's an opportunity to lead, advocate, connect families with resources, and help create healthier futures.

Apply Today

If you're a compassionate professional who believes strong care coordination and advocacy can improve outcomes for mothers, infants, and families, we invite you to become part of the Star of Hope Family Services team.

Together, we can strengthen families and build brighter futures across West Virginia.

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services is an Equal Opportunity Employer.
Qualifications: EDUCATION

Must be at least 21 years old and possess a Masters Degree in psychology, counseling, social work or related field from an accredited College or University AND hold a license in the in their respective field. (OR be in process of obtaining a license from the State of West Virginia.) Masters degree preferred.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must maintain license requirements according to the State of West Virginia.
A registered nurse licensed to practice by the state of West Virginia Board of Examiners for Registered Professional Nurses.
Should have exceptional organizational skills; proficient computer skills; and interpersonal relationship skills, and the ability to communicate orally and in writing with the ability to work effectively in a fast paced environment, manage several projects simultaneously, and adjust to frequently changing demands.
Have the ability to make decisions consistent with agency policies and general philosophies of child care.
Be an acceptable role model for youth in values and lifestyles in keeping with those ascribed by Burlington.
Must have a valid state issued drivers license and submit to an intensive background investigation.