Regional Base Representative, Jacksonville FL

Regional Base Representative

Part-Time Hourly/Temporary: $30/hour 25 hours/week 

Office of Military and Veteran Enrollment and Outreach

Jacksonville, FL

Thomas Edison State University was founded in 1972 to break down barriers to degree completion. Fifty years later, it proudly serves a diverse body of adult students with innovative and professionally relevant academic programming in a predominantly online delivery. Our team of high-energy student-focused professionals is welcoming new members who are making their mark in education and are ready to help change the lives of thousands of adult students across New Jersey and around the world.

Candidates who are excited by changing lives, committed to the success of all and want to be challenged by new and innovative opportunities, should submit an application.

Summary:

Under the supervision of the Associate Director of Military and Veteran Admissions and Enrollment Services, the Regional Base Representative fulfills an important role in support of the University’s Military and Veteran Admissions and Enrollment Services Team and is responsible for assisting students and staff with the basic administrative functions and activities involved in each phase of the student’s application and enrollment process with the University. General responsibilities include responding to telephone and e-mail inquiries regarding admissions and enrollment policies and procedures, course registration and navigation, as well as other administrative functions related to earning a degree with the University. The Regional Base Representative will assist the Associate Director of Military and Veteran Admissions and Enrollment Services and team with additional responsibilities as required. 

Knowledge, Skills & Abilities:

- Knowledge of the principles and techniques essential to perform assigned responsibilities. 

- Enhanced customer service knowledge.

- Ability to acquire extensive knowledge of University policies and procedures.

- Ability to coordinate office operations. 

- Ability to assist in establishing systems and procedures.

- Ability to understand, analyze, interpret, and apply established law, regulations, procedures, precedents and guidelines. 

- Ability to interpret and counsel students and others concerning University programs, tuition, financial aid, the University evaluation tool, Learning Management System, myEdison, as well as various other activities and services. 

- Ability to interpret and utilize the Recruit, Colleague, and Help Desk ticket platforms as it pertains to daily and departmental responsibilities.

- Ability to establish and lead cooperative working relationships and coordinate with other offices or organizations that impact assigned responsibilities. 

- Ability to represent the University by participating in or speaking at conferences, meetings, and seminars. 

- Ability to prepare clear, technically sound, accurate and informative reports containing findings, conclusions, and recommendations. 

- Ability to prepare correspondence. 

- Ability to maintain essential records and files. 

Primary Responsibilities:

- Increase new military-affiliated student enrollments.

- Increase reenrolled military-affiliated student enrollments.

- Schedule and present monthly admitted not registered webinars for students in assigned Recruit CRM territories.

- Assist new students with the application and registration process at the University.

- Conduct pre-enrollment counseling to guide new prospective students and applicants.

- Guide returning inactive students through the reenrollment process at the University.

- Participate and complete work through Colleague, Recruit CRM, and Help Desk ticket system.

- Respond to and follow up on student inquiries through University phone system.

- Respond to and follow up on student email requests and inquiries.

- Assist in resolving student issues, when necessary, involving: admissions, registration, financial aid, testing and other student-facing offices.

- Upon evaluation completion, provide via email, a personalized email to new students that includes degree specific information, including two course recommendations.

- Investigate administrative and organizational problems and assists in developing and implementing solutions to help achieve organizational goals.

- Work cooperatively with employees of the University and other organizations while performing assigned responsibilities.

- Prepare reports as required by the Associate Director of Military and Veteran Admissions and Enrollment Services.

- Assume other responsibilities as assigned by the Associate Director of Military and Veteran Admissions and Enrollment Services. 

Requirements: 

Education: Graduation from an accredited college with a bachelor's degree. 

Experience: One (1) year of professional experience in an institution of higher education or in education, higher education or other field that directly relates to the functions of the position, or equivalency as determined by the appointing authority. 

- The minimum education experience standards for positions classified under this class title will vary depending upon the requirements of the specific position. In each case, these minimums will be determined at the discretion of the appointing authority. 

- Applicants who do not possess the required education may substitute required experience on a year-for-year basis (30 credit hours is considered one year of college). 

- A master's degree in a field related to the position may be substituted for one year of the required experience.

- Preferred experience working with military-affiliated and veteran students. 

Work Hours:

TBD: Part-Time Hourly, 25 Hours Per Week

Additional hours, occasionally beyond posted University working hours are necessary to provide assistance at University Recruitment and Outreach events.

Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer