Referral Coordinator - Dallas - Texas Orthopaedic Associates (2436)

Job DetailsJob Location: TOA-Dallas-Greenville - Dallas, TX 75231Position Type: Full TimeSalary Range: $17.00 - $19.00 HourlyJob Category: Health Care

Job Summary:   As the first person the patient interacts with in the practice, projects a positive image (Smile, warm, caring tones, introduce yourself) and identifies needs and expectations by providing excellent patient service.

Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

Provides excellent customer service to patients by listening and appropriately serving patients
Contributes to an overall positive work atmosphere through actions and attitude
Answers phones in a friendly, professional manner
Relays relevant information to the appropriate internal staff.
Follows practice procedures for appointment entry, scheduling and rescheduling appointments
Follows practice procedures for clinical messaging in the EMR/HER, including the use of Radix system
May be responsible/assist in maintaining referrals in Leading Reach
Works online appointment requests as delegated by Team Lead
Works referrals daily by importing to Phreesia
Be the liaison for Managed Services
May be contacting referring provider offices with confirmation scheduled/rescheduled/cancelled appointment
Be contact person for referring to providers
Participates in office meetings and educational activities
Maintains work area in neat and orderly manner
Complies with HIPAA procedures
Other duties as assigned
All employees have a responsibility to comply with our organization’s policies and procedures, as well as code of conduct.

Supervisory Responsibilities: None

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:  High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write relative correspondence and messages. Ability to speak effectively with patients/customers, employees and management of organization.

Math Ability:  Ability to add, subtract, multiple and divide on all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Ability to type 45 WPM, basic proficiency in Microsoft Outlook/Office, and experience using or ability to learn and comprehend computer programs.

Certificates and Licenses:  None

Work Environment: Position works in a climate-controlled office environment with little or no potential interference from elements or sound. Can potentially transition to working remotely at home.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position typically works 8 hours per day, Monday through Friday.  One-third or less of time will be spent standing.  Two-thirds or more of time worked will be sitting, using hands and fingers to type or handle paper.  The position requires the ability to reach with hands or arms.  Occasionally, the position will be required to stoop, kneel, crouch, crawl and lift objects weighing up to 10 pounds.  To successfully perform the duties of the job, the ability to talk and hear is required.