Redstone Recovery Specialist I FT

Job DetailsJob Location: Millard - Omaha, NE 68137Redstone Recovery Specialist I

Schedule: Full-Time

The Redstone Recovery Specialist I (RRS I) provides direct, patient-centered support to individuals receiving treatment for substance use and co-occurring mental health disorders. Leveraging lived experience and recovery-oriented principles, this role is responsible for building therapeutic rapport, promoting engagement in treatment, and modeling healthy recovery behaviors. The RRS I supports the multidisciplinary care team by reinforcing treatment plans, assisting with patient needs, and facilitating communication between patients, families, and clinical staff. This position requires a strong understanding of the disease model of addiction, relapse prevention strategies, and the ability to effectively manage and de-escalate emotionally charged situations. 

Why Join Our Team 

Competitive pay with opportunities for growth 

Flexible scheduling options 

Supportive leadership and team-oriented culture 

Meaningful role with direct patient impact 

Training and advancement opportunities within healthcare operations 

Key Responsibilities: 

Establish and maintain supportive, professional relationships with patients throughout the treatment continuum  

Provide encouragement, accountability, and recovery-based guidance using lived experience when appropriate  

Support patients in adhering to individualized treatment plans  

Assist in de-escalating crisis situations using appropriate intervention techniques  

Serve as a liaison between patients, families, and the clinical team to ensure clear, consistent communication  

Collaborate with multidisciplinary team members to support coordinated, patient-centered care  

Assist case management with discharge planning and continuity of care efforts  

Communicate effectively with patients and families regarding expectations, program structure, and treatment progression  

Respond to incoming inquiries (calls, emails) related to admissions in a timely and professional manner  

Provide accurate information to prospective patients and families regarding services, expectations, and next steps  

Support the admissions workflow by identifying opportunities to improve responsiveness, efficiency, and conversion outcomes  

Maintain current knowledge of all Redstone program offerings and services  

Maintain accurate, timely, and complete documentation of patient interactions and follow-up activities  

Conduct post-discharge follow-up and document outcomes to support continuity and recovery tracking  

Ensure all documentation meets organizational and regulatory standards  

Assist with basic patient care needs as appropriate within scope  

Prepare and serve meals and supplemental nourishment in accordance with dietary and safety guidelines  

Maintain a clean, safe, and supportive environment for patients  

Address patient and family concerns in a professional and empathetic manner  

Escalate issues as appropriate to leadership or clinical staff  

Promote a positive patient experience aligned with organizational standards  

Demonstrate professionalism, accountability, and adherence to organizational policies  

Maintain confidentiality in accordance with HIPAA and applicable regulations  

Participate in ongoing training and development related to behavioral health and recovery support 

QualificationsQualifications: 

Education: High School diploma or equivalent.  

Licenses/Certification:  

Basic Life Support (BLS)  

Food Handler Certification  

Experience:  

Experience working with individuals with mental health and/or substance use disorders preferred 

Working knowledge of behavioral health conditions and addiction recovery principles  

Demonstrated ability to manage high-stress and emotionally complex situations  

Effective verbal and written communication skills  

Strong interpersonal and relationship-building skills  

Ability to apply basic behavioral health and recovery support techniques 

Proficiency in basic computer applications (Email, Microsoft Word, Excel)