Recreation Attendant - Bayview Pool Complex

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.

What you will have an opportunity to do:

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs
• Daily Complimentary Shift Meal

RATE OF PAY: $20.00 plus the opportunity to make tips

POSITION OVERVIEW

The Recreation Attendant will be tasked with working in within the Bayview Pool Complex at the north end of South Seas.

Pool Operations

Your tasks in this position will include setting up pool seating and umbrellas, removing trash and other items from the pool area including picking up towels, and stocking and handing out fresh towels. Direct people in a courteous manner and have them follow your direction when working the water slides, having safety always on the mind. Customer service skills are important in this role as you will be dealing with guests’ needs and/or inquiries. Guests will have the option to rent cabanas which the pool attendants are responsible for attending, providing a clean, safe environment for the guests' pool day. 

Beach Operations

You will be working one of the beach operations offering chairs, umbrellas, and towels to our guests. Greet and check-in guests in a pleasant and professional manner, escort them to their preferred area, and provide them with clean towels. You maintain and upkeep the cleanliness of the beach, enforce safety rules, and regularly check that equipment is functioning properly. Additional responsibilities include answering guest questions, providing solutions to their problems, and ensuring they are completely satisfied with your services. Other duties include taking down and storing beach equipment and keeping a safe environment while following company policies at all times.

ESSENTIAL FUNCTIONS (not limited to, also some duties relevant in future)

• Monitors the day-to-day operations of the Resort Pool Complex and beach operations/services.
• Oversees the cabana rental programs.
• Manage all guest issues as they pertain to the pool areas, equipment or pool malfunctions are reported into respective departments to ensure timely repairs.
• Comfortable being tasked to work on the waterslides.
• Reports any deficiencies to superiors.
• Monitors inventory of cabana supplies (purchasing and receiving dept.) and place orders accordingly to avoid supplies running out.
• Assists with monitoring inventory of pool towels, pool lounge chairs and pool umbrellas.
• Assists with monitoring inventory of beach towels, beach lounge chairs and beach umbrellas.
• Keep all areas neat, clean and in good repair at all times including work vehicles.
• Enforces safety and operating procedures and provides for maintenance needs in compliance with health and safety standards.
• Provides great public relations and is knowledgeable of resort happenings; all to be of better service to our guests and owners.
• Directly involved with hurricane preparedness and other extreme weather conditions monitored daily.
• Assists in the development, recommendation and implementation of goals, objectives, policies, procedures and work standards for the resort.
• Attend company meetings whenever necessary.
• Assist and advise where needed with all recreational needs throughout the department that includes the pool, beach, daily activities, special events and group events.

What are we looking for?

POSITION REQUIREMENTS

Education:       High school diploma or equivalent

Experience:     Background with working at a hotel/resort or related is preferred

Required:        Must have a valid driver’s license, motor vehicle background check will be completed

SKILLS AND ABILITIES  

• Fluent in English language, must be able to convey information and ideas clearly.
• This position holds multiple job functions at once, a great multitasker.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Works well in stressful, high-pressure situations – fast paced environment.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.

WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS

Position requires you to be able to stand, walk, bend and stoop for prolonged periods of time. Must be able to lift up to 40 pounds. 

Must be able to work in a fast-paced environment.

Must be able work in different types of weather sometimes extreme, including high temperatures and humidity.

HOURS REQUIRED 40 hours per week, flexible schedule, will be required to work weekends and/or holidays. 

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

$20.00

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$20.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.