Recovery Support Specialist-As Needed, Mobile Crisis Response

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

Casual Employment: This is an as-needed position with flexible scheduling and no guaranteed hours. Shifts are assigned based on department staffing needs. Availability is needed to cover a variety of shifts and days, including weekdays and weekends.

Mobile Crisis Response Teams (MCRT) are community-based services that dispatch mental health professionals to safely de-escalate behavioral health crises on-site. They provide immediate evaluations, safety planning, and crisis stabilization as a trauma-informed alternative to law enforcement or emergency room visits.

The Recovery Support Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Uses personal and training experience to create a safe space for consumers to calmly process crisis events, learn and apply wellness strategies, and prevent future crisis events. As a member of a multidisciplinary team, the Peer Recovery specialist operates from the Crisis Now concept and focuses on practices including recovery orientation, trauma-informed care, and a philosophy that crises are an opportunity for learning.   All services are designed to proactively divert crises and break the cycle of hospitalizations. 

Responsibilities:

• Serve as an individual advocate for consumers.
• Utilize training and personal recovery experiences to provide peer support for consumers.
• Provide recovery information and activities to all consumers; information, resources and connection to natural supports; and must follow principles of trauma informed care.
• Assess and evaluate consumer’s needs, strengths, goals, and resources.
• As directed, transports consumers to and from home, appointments, meetings, and/or school.
• Advocate within systems to promote person centered recovery support services. Work with an interdisciplinary team in reviewing cases and developing individual plans.
• Implement individual service plans through rehabilitation services such as case management, advocacy, outreach, skills training groups (i.e. WRAP), social rehabilitation, and community support as indicated.
• Provide linkage case management, participate in treatment planning and discharge planning.
• Consult with other staff regarding assessment and treatment/intervention planning. Consults with licensed hospital professionals regarding clinical situations and maintains close communication with supervisor.
• Consult with other service agencies around case-specific and programmatic issues.
• Refer and link consumers to other human service programs and care providers as indicated.
• Serve as a liaison to other community agencies as needed.
• Build relationships with local police, fire, emergency departments, and other organizations to promote awareness of Living Room services.
• Provide on-site support and introduction to services to patients within the hospital and outpatient settings (e.g. Emergency Department, Medical Floors, etc.).
• Train other providers and non-providers in areas related to service specialties.
• Document service provision as required by NM standards.
• Maintain clinical and management records in accordance with established policies and procedures.
• Demonstrate ability to meet the productivity requirements set in accordance with program goals.
• Attend required staff and other meetings
• Other duties as assigned.

Qualifications

Minimum Requirements:

Education:

• High School Diploma or equivalent

Licensure:

• Valid Driver's License
• Proof of auto insurance.

Certification:

• Upon completion of 2,000 supervised work hours, the Recovery Support Specialist is required to obtain their Certified Recovery Support Specialist (CRSS) credential.

Experience: 

• Recovery Support Specialists should be able to articulate their personal experience in recovery when working with patients who are experiencing mental health and/or drug/alcohol issues as it relates to providing peer support services to these patient populations.
• Annual Driving Abstract

Preferred:

• Bachelor’s degree or higher in behavioral health related field
• One year experience working with individuals suffering from severe mental illness and/or drug and alcohol issues.
• Experience with Medicaid Rule 132/140
• Knowledge and understanding of SUPR 2060
• Certified Recovery Support Specialist (CRSS)
• Wellness Recovery Action Planning classes (WRAP)
• Certified WRAP facilitator

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information   

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. 

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.