Record Retrieval Specialist (29735)

Job DetailsJob Location: Danvers, MA 01923Salary Range: $14.00 - $14.00 HourlyJob Shift: Monday - FridayTake your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Specialist to join our Medical Records team.

Job Description

As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.

Essential Duties and Responsibilities

All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.

Data Entry;
Follow-up with providers (via phone, email, fax). This job requires frequent phone work;
Review of prepayment requests for accuracy and then inputting those into our system;
Answering status requests made by the client;
Processing rejections based on the client protocol;
Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party.

ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!

Job Type: Full-time
Qualifications
Prior experience in record retrieval (whether from the vendor side or the physician's side);
Excellent written and verbal communication;
Strong work ethic;
Strong computer skills;
Effective organizational skills;
Ability to Multi-Task;
Detail-oriented;
Ability to work independently in a remote setting;
Knowledgeable of basic Microsoft Office Programs (preferred);
Appropriately maintaining the diary schedule set in place for follow-up;
Ability to adhere to multiple client protocols;
Entering accurate diary entries in the system for all events regarding workflow;
Responding to client inquiries in a timely and appropriate manner;