Receptionist (Red Bluff Pet Resort)
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Red Bluff Animal Hospital
Pasadena, TX, US
Summary
The receptionist is responsible for greeting clients, scheduling boarding reservations, and managing administrative tasks at the resort. They also assist with facility maintenance and ensure high-quality customer service for all guests.
Job Description
RESORT RECEPTIONIST (Part time Weekend)
Saturdays and Sundays are a must!
The receptionist's primary duty is greeting clients and scheduling boarding reservations, communicating add-ons/promotions, answering phone calls and performing various administrative tasks.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide top-notch customer service and ensure that clients feel welcome and comfortable in our resort
- Be attentive to client and guest needs
- Answer phone calls from clients with a smile and ensure that all clients receive the highest level of hospitality
- Check-in guest upon arrival
- Provide client education
- Assist in cleaning the resort, including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, and exam rooms.
- Process payments and close out boarding visits
- Call and/or send reminders for vaccinations required when boarding.
- Properly manage the resorts filing system
- Relay updates on guest that are boarding to clients.
QUALIFICATIONS:
- High School Diploma or G.E.D.
- At least 1 year of customer service or job-related experience
- Spanish speaking a plus
- Pet industry experience a plus
- Basic math skills
- Must be able to communicate effective verbally and in writing.
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
OTHER SKILLS:
Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.
Pay is dependent on pet industry and job-related experience.
